Ma. Junalyn Borla (MJ)

• Streamlined program processes by implementing efficient administrative procedures, resulting in improved workflow and resource allocation.
• Assist with the administration of the filing client record system hard copy and electronic form. Including data entry into a client database.
• Ensure compliance with applicable regulations by maintaining up-to-date knowledge of relevant laws governing program activities.
• Provide exceptional customer service by addressing enquiries from stakeholders promptly and professionally.
• Collaborate with various teams to uncover issues, identify applicable solutions, and offer guidance.
• Establish program policies and procedures to comply with regulatory requirements.
• Act as the communication link between organisation, clients, staff and the healthcare network.
• Organise and update databases, records and other information resources.

• Enhanced student's learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.
• Utilised assistive teaching tools to provide effective communication through Pragmatic Organisation Dynamic Display (PODD), Basic AUSLAN, Braille, alternative keyboards etc.
• Collaborated with multidisciplinary teams to develop comprehensive support strategies for each student, contributing to improved academic performance.
• Assisted in the implementation of effective behaviour management techniques, resulting in a more focused and positive classroom environment.
• Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.

• Applied play-based strategies to provide diverse approaches to learning.
• Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
• Created safe and nurturing learning environment for preschoolers.
• Developed innovative activities to engage young children in learning process.

• Collaborated with other staff members to design engaging, age-appropriate curriculum for before and after school programs.
• Implemented innovative teaching methods to keep students engaged in learning during non-school hours effectively.
• Ensured proper nutrition for children by coordinating snack distribution during designated periods adhering to dietary restrictions when necessary.
• Supervised safe playtime activities, promoting physical fitness and teamwork among students.

• Developed and implemented strategies to enhance partner relations.
• Collaborated with colleagues and support staff to maximize team efficiency.
• Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
• Proficient knowledge and skills using Zendesk Customer Service & Sales platform.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

• Enhanced client satisfaction by efficiently managing and organizing schedules and appointments.
• Proficient knowledge of Salesforce CRM.
• Facilitated smooth operations with proficient data entry and document management for various projects.
• Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.

• Enhanced patient care by accurately performing EKG, 24 hour Holter Monitoring and Ambulatory Blood Pressure Monitoring
• Streamlined diagnostic processes for faster results by maintaining and calibrating EKG equipment.
• Boosted patient satisfaction through effective communication and empathy during EKG procedures.
• Collaborated with healthcare teams to provide efficient and accurate patient diagnosis, improving treatment plans.
• Reduced waiting times for patients by scheduling appointments efficiently and managing time effectively during procedures.
• Contributed to a well-functioning medical team by providing timely updates on patient status and test results to physicians.
• Ensured proper documentation of all performed procedures for later reference and analysis, contributing to improved patient outcomes.
• Increased efficiency in daily operations by organizing supplies inventory and restocking as needed.

• Boosted cafe sales with creative marketing strategies and promotional events.
• Increased customer satisfaction by implementing high-quality food and beverage offerings.
• Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
• Implemented inventory management systems to minimize waste and optimize stock levels.
• Mentored and trained employees to improve performance and encourage professional growth.
• Expanded menu offerings to cater to diverse dietary needs, increasing overall appeal of the cafe.
• Collaborated with local businesses to host joint events, fostering community engagement.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

• Increased sales leads by implementing effective cold-calling strategies and networking with potential clients.
• Built strong relationships with key stakeholders, resulting in improved customer satisfaction and loyalty.
• Developed territory growth plans to maximize sales opportunities within the assigned region.
• Provided exceptional customer service, addressing client concerns promptly and professionally.

● Collate and publish civil construction projects around Australia.

● Concise data entry for editing and final publication.

● Conducts calls to specified council and tenders.

● Ensured timely client enquiries.

• Improved survey response rates by developing rapport with respondents and utilizing effective communication skills.
• Conducted thorough interviews for accurate data collection, resulting in high-quality research outcomes.
• Increased overall accuracy of data collected through meticulous attention to detail during interviews and data entry processes.
• Followed scripted questionnaires verbatim to collect research data.