MAK HARTE
Merewether,NSW
Summary
I am a hardworking employee with exceptional customer service, multitasking, and time management abilities. I am always Devoted to giving every customer a positive and memorable experience. I always strive to accomplish in exceeding revenue and profit goals but while also controlling inventory shrinkage and loss percentages. I am experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation.. My previous Co workers would say im an enthusiastic, outgoing, committed worker and that i always make a positive impact on the team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Boffee Cafe
Caves Beach, NSW
01.2024 - 07.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Monitored inventory levels of supplies and restocked when necessary.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
Retail Assistant
Saltwater Wine
Port Macquarie, NSW
10.2019 - 04.2022
- Greeted customers upon entry to the store and provided a positive shopping experience.
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
- Processed payments using cash register, credit card machine and POS system.
- Assisted in setting up promotional displays, signage and window displays.
- Kept up-to-date knowledge of all products available in the store.
- Operated cash registers efficiently during peak hours of business.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Assistant Store Manager
Saltwater Wine
Port Macquarie, NSW
04.2022 - 12.2024
- Created promotional campaigns to increase brand awareness and attract new customers.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided training to new employees on company policies and procedures.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Education
Year 10 High school Certificate -
Port Macquarie High School
Port Macquarie, NSW11.2020
Skills
- Inventory Control
- Store Opening and Closing
- Marketing and Promotions
- Shift Scheduling
- Assignment Delegation
- Problem-Solving
- POS Systems
- Cash Handling
- Hiring and Training
- Finance and Accounting Oversight
- Customer Service Management
- Budget Control
References
- Ellie Martin- Saltwater wine (Store Supervisor) PH NUMBER- 0412175960
- Gaby Robertson- Boffee Cafe (Owner) PH NUMBER - 0434130907
Certification
- First Aid Certificate 2022
D.O.B
- 12/01/2005
Timeline
Barista
Boffee Cafe
01.2024 - 07.2024
Assistant Store Manager
Saltwater Wine
04.2022 - 12.2024
Retail Assistant
Saltwater Wine
10.2019 - 04.2022
Year 10 High school Certificate -
Port Macquarie High School
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