Makafui Awuku
Saint Marys,Australia
Summary
A very motivated and passionate learner with experience spanning multiple ICT disciplines. Always looking for new and innovative ways to solve problems. I am a very good team player with good communications skills. I like challenging roles that maximizes the use of my experience and knowledge.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Senior Development Support Engineer
Cloudbees Inc
San Jose , California
02.2020 - Current
- Perform end to troubleshooting and root cause analyses of customer DevOps environment within agreed service level agreement time.
- Engage customer and support customer migration of Cloudbees DevOps tool from traditional(VM or Server) based to kubernetes.
- Provide support, best practises and recommendation for securing customers devops environment. Including the integration of Authentication and Authorisation functions such as ldap, okta and SAML.
- Document new knowledge from troubleshooting new issues or new processes. Updating exiting knowledge base to be up to date with changing technologies or processes.
- Perform Java virtual machine performance troubleshooting. Analyzing garbage collection and heap dumps to to detect and underlining performance and provide recommendation to resolve them.
- Performing root cause analyses of major outages in customer environment involving Cloudbees continuous integration tool Jenkins and continuous deployment tool CD/RO.
Integration and Test Engineer
Ericsson Australia (Contract)
SYDNEY
08.2019 - 12.2019
- Perform regression, progression and user acceptance testing for telecom 4G data networks for optus. The test involves collecting network traces in wireshark and reviewing the interaction between the network elements to ensure they meet 3GPP standards an fulfill the requirement of the use case under review.
- Integrate telecom 4G data network Authentication, Authorization and Accounting functions. The integration process involves software installation configuration and troubleshooting any issue arising from the during the integration.
- Manage and communicate on incidents and outages reported in test environment. Coordinating and involving the required teams needed to resolve outages.
- Manage issues raised during the acceptance testing and following up with customer technical to ensure timely and efficient manner.
Integration Engineer
Ericsson AB Ghana
Accra , Greater Accra Region, Ghana
02.2019 - 07.2019
- Integrate telecommunication 4G data network for MTN Nigeria, one of the largest operators in Africa. This involves upgrades of existing network elements to installation and expansion of services to new sites improve capacity and redundancy. My roles involves planning, preparing the necessary configuration and implementing the configurations. Where third party installers are used my roles involves supervising the installation to make sure they meet the required standard.
- Integrating new network security elements(Ex IPWORKS Authentication, Authorisation and Accounting network element. Part of the project involves integrating new security elements or configurations to improve security of the network and subscribers. They role I played was to review existing configuration, plan and prepare new or updated configuration to meet project objectives.
- Prepare and execute acceptance test with customer team and ensure all issues arising are resolved in a timely manner and up to the requirements of the customer.
- Document project deliverables and manage the flow of the information as per project guidelines. Ensuring project artifacts like lessons learned document and properly completed.
- One of my key achievement on this project was the planning, design and implementation of an active select DNS service. The service used health metric to select DNS service increasing resiliency for the customer's IP multimedia subsystem services.
Customer Support Engineer
Ericsson AB Ghana
Accra, Greater Accra, Ghana
06.2012 - 01.2019
- Resolve customer High and Emergency severity cases involving telecommunication packet data network for customer within Middle East and Sub Saharan Africa. In the case of emergency severity cases my role involved coordinating other engineers in a war room for inter domain issues. Ensuring issues are resolved within agreed SLA. Some network element within my domain included (Extreme Network Switches, Juniper SRX Firewalls and various telecom data network nodes)
- Performing software audits on customer networks and providing recommendation to fix or resolve issues identified based. This involves collecting data from customer network and reviewing the information to identify Security, performance and configuration improvements.
- As part of this role, I provided onsite support for telecoms provider called MTN Rwanda. My role involved planning and implementation of network security (Juniper SRX firewalls) configurations for the integration of new payment platforms and services for cashless services called mobile money.
- Deliver workshop on emergency prevention to customer engineers. The focus is to enhance their knowledge on best practises in network monitoring and operation to help reduce emergencies and improve resolution time for emergencies reported.
- On of my key achievements is implementing network and security configuration to integrate a new service that uses cell signals to estimate and enhance road traffic reporting.
Data Service Engineer
Huawei Technologies S.A Ghana
Accra , Greater Accra, Ghana
10.2011 - 06.2013
- My role involved the installation and configuration of new Value Added Services for telecom operators.
- Knowledge transfer of the new systems to customers operations engineer to enhance their operational capability.
- Once the projects are completed my roles transitioned to a level 2 support engineer. Ensuring all raised issue are resolved in a timely manner. Where a request for enhancement is requested, my role was to coordinate between developers to ensure it enhancement is delivered within time and meets customer requirements.
- My key achievement in this role was leading the installation of new voicemail service for operator Vodafone Ghana.
Education
Bachelor of Science - COMPUTER ENGINEERING
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
KUMASI/GHANA 08.2007 - 10.2011
Skills
- Kubernetes
- Cloud Computing
- Network Security
- Project Management
- Troubleshooting
- Linux System Administration
- Programming & Scripting
- DevOps
- Continuous Integration / Continuous Deployment
- 4G/5G telecommunication Networks
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Certification
- Cloud Computing - AWS Certified Solution Architect - Professional
- Certified Kubernetes Administrator
- Certified Kubernetes Security Specialist
- Project Management Professional - PMP
- IT Infrastructure Library - ITILv3
Timeline
Senior Development Support Engineer
Cloudbees Inc
02.2020 - Current
Integration and Test Engineer
Ericsson Australia (Contract)
08.2019 - 12.2019
Integration Engineer
Ericsson AB Ghana
02.2019 - 07.2019
Customer Support Engineer
Ericsson AB Ghana
06.2012 - 01.2019
Data Service Engineer
Huawei Technologies S.A Ghana
10.2011 - 06.2013
Bachelor of Science - COMPUTER ENGINEERING
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
08.2007 - 10.2011
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