Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makayela Ngatipa

Ripley

Summary

Proactive and reliable administration professional with a strong background in customer service, reception, and office support. Bringing a friendly and motivated approach to customer service. Passionate about delivering exceptional member experiences through personalised service, teamwork, and strong communication skills. Quick to adapt to new systems and processes, showcasing a genuine commitment to supporting members' financial goals.

Overview

6
6
years of professional experience

Work History

Admin Assistant

Trinity Adventures
01.2023 - 04.2025
  • Greet visitors and handle incoming calls and emails
  • Manage calendars, schedule appointments, and coordinate meetings
  • Maintain accurate records, files, and databases
  • Provide administrative support to staff members
  • Prepare and edit documents, reports, and presentations
  • Manage office supplies, inventory, and equipment
  • Maintain confidentiality and handle sensitive information with discretion

Assistant Manager

Brow Lounge
05.2022 - 01.2023
  • Product Knowledge: Familiar with products, providing tailored recommendations.
  • Admin: appointment setting, restock, media management
  • Client Consultation: Conducts thorough assessments to personalize treatments for client needs
  • Customer Service: Delivers exceptional service, fostering positive client relationships.

Agent Manager

Mapletree Business City
02.2019 - 05.2021
  • Company Overview: Singapore
  • Managing a team of 25 people
  • Event Coordination: Proficient in managing and coordinating events on live hosting platforms
  • Platform Management: Skilled in maximizing visibility and engagement.
  • Management: Experienced in scheduling and coordinating event logistics with hosts and perform
  • Audience Engagement: Capable of driving participation and interaction during live events.
  • Training: The ability to train & coach clients for live hosting events
  • Singapore

Education

Cert IV Justice Studies -

Bracken Ridge TAFE
Bracken Ridge

Diploma Of Legal Services -

TAFE QLD
QLD
2018

Diploma of Business leadership & Management -

Springfield TAFE
Springfield

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Microsoft Word
  • Time management
  • File organization
  • Customer and client relations
  • Filing

Timeline

Admin Assistant

Trinity Adventures
01.2023 - 04.2025

Assistant Manager

Brow Lounge
05.2022 - 01.2023

Agent Manager

Mapletree Business City
02.2019 - 05.2021

Cert IV Justice Studies -

Bracken Ridge TAFE

Diploma Of Legal Services -

TAFE QLD

Diploma of Business leadership & Management -

Springfield TAFE
Makayela Ngatipa