Summary
Overview
Work History
Education
Skills
Timeline
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Makayla Dixon

Adelaide,South Australia

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Rebel Sport
10.2022 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Front of House Team Leader

Portobello Food And Kitchen Bar
05.2022 - Current
  • Enhanced customer satisfaction by delivering exceptional service and addressing concerns promptly.
  • Streamlined front of house operations for improved efficiency and productivity.
  • Collaborated with back of house management to ensure seamless communication between departments.
  • Monitored inventory levels, ordering supplies as needed to avoid shortages or waste.
  • Maintained cleanliness standards throughout the front of house areas, ensuring a welcoming atmosphere for guests.
  • Handled cash transactions accurately, balancing registers at the end of each shift and preparing deposits as required.
  • Supported revenue growth by identifying upselling opportunities within the front of house team.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Helped guests at tables when in need of assistance.
  • Managed staff scheduling, ensuring optimal coverage during peak hours and events.
  • Developed strong relationships with guests, creating a loyal customer base through personalized service.
  • Mentored new employees, fostering a positive work environment and supporting professional growth.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Front End Associate

Foodland
09.2020 - 12.2021
  • Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
  • Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
  • Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
  • Promoted a positive shopping experience by courteously addressing customer concerns and resolving issues promptly.

Education

Bachelor of Nursing - Healthcare

University of Adelaide
Adelaide, SA
10.2026

High School Diploma -

Our Lady of The Sacred Heart College
Enfield, SA
11.2022

Certificate III - Business

Queensford College
Adelaide, SA
11.2022

Skills

  • Complaint Resolution
  • Call Management
  • Payment Processing
  • Teamwork and Collaboration
  • Kitchen Support
  • Attention to Detail
  • Flexible Schedule
  • Menu Memorization
  • POS Systems
  • Safe Food Handling

Timeline

Customer Service Representative

Rebel Sport
10.2022 - Current

Front of House Team Leader

Portobello Food And Kitchen Bar
05.2022 - Current

Front End Associate

Foodland
09.2020 - 12.2021

Bachelor of Nursing - Healthcare

University of Adelaide

High School Diploma -

Our Lady of The Sacred Heart College

Certificate III - Business

Queensford College

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Makayla Dixon