Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Makayla Boardman

Wyoming ,NSW

Summary

Dynamic customer service professional with experience at West Gosford Race Course, excelling in alcohol regulation and team collaboration. Proven ability to enhance customer satisfaction through effective communication and responsible serving. Recognized for maintaining professionalism in high-pressure situations while ensuring compliance with safety standards.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bartender

west Gosford race course
West Gosford, NSW
03.2025 - Current
  • Greeted customers and provided excellent customer service.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.

Customer Service Representative

mcdonalds
West Gosford, NSW
07.2020 - 11.2023
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.

Wait Staff Member

alexander Townhouse
Gosford, NSW
02.2019 - 08.2020
  • Checked back with customers during meals to ensure satisfaction with food and service.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Served food and beverages to patrons and confirmed complete orders.
  • Delivered food items to customers at their tables in a friendly, courteous manner.
  • Cleared dishes between courses and after guests finished dining.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Replenished condiments, utensils, napkins, straws as necessary throughout shift.
  • Processed payments accurately using cash registers or point-of-sale systems.

Shop Assistant

The Bakehouse
Erina, NSW
02.2018 - 03.2019
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Greeted customers and provided assistance with product selection.
  • Followed all safety and security procedures to minimize risks.
  • Handled cash register transactions accurately and efficiently.
  • Assisted in receiving, unpacking, and organizing new stock deliveries.
  • Completed daily checklists for smooth shop operations.
  • Collaborated with other staff members to ensure seamless operations within the store.

Education

Some College (No Degree) -

Narara Valley High School
Narara, NSW

Skills

  • Customer service
  • Cash handling
  • Alcohol regulation
  • Team collaboration
  • Communication skills
  • Time management
  • Adaptability
  • Responsible serving
  • Professional demeanor

Certification

  • RSA
  • RCG
  • First aid &CPR
  • provisional drivers license

Timeline

Bartender

west Gosford race course
03.2025 - Current

Customer Service Representative

mcdonalds
07.2020 - 11.2023

Wait Staff Member

alexander Townhouse
02.2019 - 08.2020

Shop Assistant

The Bakehouse
02.2018 - 03.2019

Some College (No Degree) -

Narara Valley High School

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Makayla Boardman