Makayla Cook
Glenmore Park,NSW
Summary
Energetic individual with background in fast food and counter service, skilled in efficient order handling and customer satisfaction. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality.
Overview
3
3
years of professional experience
Work History
Crew Member
TruNinja
Penrith, NSW
03.2022 - Current
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained safe food handling practices to prevent germ spread.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Restocked kitchen supplies including food products and utensils.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Resolved customer complaints in a professional manner.
- Processed payments on cash register and counted back bills and change to patrons.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Provided excellent customer service by responding to inquiries in a timely and efficient manner.
- Processed payments from customers using point of sale systems.
- Facilitated engaging activities and games to entertain guests of all ages.
- Monitored noise levels throughout the party and adjusted music volume as needed.
- Provided physical assistance to visitors getting onto and off of rides.
- Provided exceptional customer service, building positive relationships with clients and guests.
- Answered customers' questions about hours, seating, current wait time and other information.
- Adapted quickly to last-minute changes or challenges, maintaining composure under pressure.
- Implemented safety protocols to ensure a secure environment for all attendees.
- Organized seating arrangements, decorations, and food supplies.
Education
Year 10 ROSA -
Caroline Chisholm
Glenmore Park, NSW12-2024
Skills
- Cooking
- Inventory restocking
- Integrity and honesty
- Positive company representation
- Assertiveness
- Customer service
- Hospitality service expertise
- Reliability and punctuality
- Safety awareness
- Teamwork and collaboration
- Willingness to learn
Timeline
Crew Member
TruNinja
03.2022 - Current
Year 10 ROSA -
Caroline Chisholm
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