Summary
Overview
Work History
Education
Skills
Attributes And Skills
Certification
Timeline
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Makayla Harris

Drouin,Australia

Summary

A caring and experienced customer focused worker, now moving into the disability support field. With over five years spent in busy hospitality and gaming settings, I’ve built strong skills in empathy, communication, and delivering excellent service. I’m passionate about making a real difference in people’s lives by offering respectful, person centred care and support.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Gaming attendant, bartender & TAB/Keno attendant (night shift close)

Warragul downtowner
01.2024 - Current
  • Responsible for night shift operations, including full venue close in gaming and TAB areas.
  • Accurately clear and count stackers, drop boxes, and all coin balances during nightly shutdown.
  • Clean and sanities gaming machines, TAB terminals, and all service areas to maintain hygiene standards.
  • Provide exceptional customer service while operating the bar, ensuring responsible service of alcohol (RSA) is maintained.
  • Process TAB/Keno bets and payouts, resolve machine issues, and maintain a calm, professional presence during high-pressure periods.
  • Support patrons with payouts, minor technical issues, and general inquiries while building strong rapport with regulars.
  • Handle cash with precision and maintain accurate records for nightly reconciliation.

Gaming and TAB attendant, Bartender

Trio’s Sports Club Cranbourne
01.2023 - 01.2024
  • Delivered high-level service in both the bar and gaming floor, ensuring customer satisfaction and venue compliance.
  • Prepared and served beverages efficiently while upholding RSA standards at all times.
  • Provided gaming floor support including handling minor machine faults, completing book pays, and maintaining TITO operations.
  • Proficient in managing EGM ticketing processes, resolving printer jams, and performing ticket refills.
  • Processed TAB transactions such as manual bets, deposits, withdrawals, and vouchers with accuracy.
  • Conducted regular stock transfers and restocking for the bar, contributing to effective inventory control.
  • Maintained detailed and accurate venue paperwork in accordance with compliance and regulatory standards.
  • Built strong relationships with regular patrons through attentive, friendly service and by remembering preferences.
  • Frequently entrusted with gaming room close and clearance procedures, including reconciliations and cash handling.

Waitress

Paradise Valley Hotel
01.2021 - 01.2023
  • Manage reservations
  • Greet customers in a friendly and professional manner – In person and over the phone
  • Ensure a welcoming atmosphere is kept throughout the customer experience
  • Maintain a prominent level of managing orders
  • Follow all procedures to create a safe workspace
  • Diligently keep the sanitary standards around the workspace at a high level
  • Cash handling and sales
  • Ensuring customer satisfaction by providing an excellent level of customer service

Education

Cert III in Individual Support

TAFE Gippsland
Warragul Campus
09-2025

Skills

  • Strong work ethic
  • Quick decision making
  • Responsible gambling practices
  • Patience and empathy
  • Customer service expertise
  • Teamwork and collaboration
  • Conflict management
  • Issue resolution
  • Interpersonal communication
  • Policy compliance

Attributes And Skills

  • Warm, approachable, and consistently professional in all customer interactions
  • Strong verbal communication skills with excellent phone etiquette
  • Highly dependable and punctual with a strong commitment to shift responsibilities
  • Quick to learn new systems, procedures, and environments
  • Well organised with the ability to multitask and prioritize efficiently
  • Effective time management, especially in high-pressure, fast-paced settings
  • Confident and engaging personality with a natural ability to build rapport
  • Self motivated, hardworking, and dedicated to delivering high quality service
  • Compassionate and empathetic, with a genuine passion for helping others

Certification

  • Responsible Service of Alcohol (RSA)
  • Responsible Service of Gambling (RSG) – Modules 1–4
  • YourPlay Awareness Training
  • TAB Compliance Training
  • Keno Operations Training
  • First Aid Certification – Current
  • CPR Certification – Current
  • Food Handling Certificate
  • Administration of medication
  • NDIS Quality and Safeguards commission

Timeline

Gaming attendant, bartender & TAB/Keno attendant (night shift close)

Warragul downtowner
01.2024 - Current

Gaming and TAB attendant, Bartender

Trio’s Sports Club Cranbourne
01.2023 - 01.2024

Waitress

Paradise Valley Hotel
01.2021 - 01.2023

Cert III in Individual Support

TAFE Gippsland
Makayla Harris