Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
3
3
years of professional experience
Work History
Food and Beverage Attendant
Crown Casino
Melbourne, VIC
02.2023 - 07.2023
Served food and beverages to guests in high-paced casino environment.
Maintained cleanliness and organization of dining areas and service stations.
Assisted team members during busy shifts to ensure efficient service flow.
Responded promptly to guest inquiries and requests for assistance.
Collaborated with kitchen staff to deliver timely food service.
Responded quickly to customer complaints or special requests in a professional manner.
Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, cans throughout shift.
Manager Trainee
KFC
Lakes Entrance, VIC
09.2022 - 12.2022
Managed daily operations to ensure efficient restaurant functioning.
Trained new managers on best practices for leading teams effectively while promoting organizational values.
Maintained current understanding of company offerings to better serve customers and team members.
Maintained knowledge of products and promotions to provide informed recommendations.
Provided excellent customer service to resolve customer complaints in a timely manner.
Cleaner
Riviera Beach Resort
Lakes Entrance, VIC
04.2020 - 10.2022
Cleaned guest rooms and public areas to maintain high standards of cleanliness.
Operated cleaning equipment, including vacuums and floor buffers, efficiently.
Replenished supplies such as toiletries and linens in guest accommodations.
Followed safety protocols for handling cleaning chemicals and materials.
Reported maintenance issues to ensure prompt resolution for guest comfort.
Cleaned windows, glass partitions and mirrors with cleaners and sponges.