Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makayla Hayes-pepper

Traralgon,VIC

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

3
3
years of professional experience

Work History

Food and Beverage Attendant

Crown Casino
Melbourne, VIC
02.2023 - 07.2023
  • Served food and beverages to guests in high-paced casino environment.
  • Maintained cleanliness and organization of dining areas and service stations.
  • Assisted team members during busy shifts to ensure efficient service flow.
  • Responded promptly to guest inquiries and requests for assistance.
  • Collaborated with kitchen staff to deliver timely food service.
  • Responded quickly to customer complaints or special requests in a professional manner.
  • Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, cans throughout shift.

Manager Trainee

KFC
Lakes Entrance, VIC
09.2022 - 12.2022
  • Managed daily operations to ensure efficient restaurant functioning.
  • Trained new managers on best practices for leading teams effectively while promoting organizational values.
  • Maintained current understanding of company offerings to better serve customers and team members.
  • Maintained knowledge of products and promotions to provide informed recommendations.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Cleaner

Riviera Beach Resort
Lakes Entrance, VIC
04.2020 - 10.2022
  • Cleaned guest rooms and public areas to maintain high standards of cleanliness.
  • Operated cleaning equipment, including vacuums and floor buffers, efficiently.
  • Replenished supplies such as toiletries and linens in guest accommodations.
  • Followed safety protocols for handling cleaning chemicals and materials.
  • Reported maintenance issues to ensure prompt resolution for guest comfort.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.

Education

Bairnsdale Secondary Collage
Bairnsdale, VIC

Skills

  • Food service
  • Beverage preparation
  • Order accuracy
  • Cleanliness standards
  • Conflict resolution
  • Team collaboration
  • Time management
  • Menu knowledge
  • Attention to detail
  • Liquor Laws Compliance
  • Table setting proficiency

Timeline

Food and Beverage Attendant

Crown Casino
02.2023 - 07.2023

Manager Trainee

KFC
09.2022 - 12.2022

Cleaner

Riviera Beach Resort
04.2020 - 10.2022

Bairnsdale Secondary Collage
Makayla Hayes-pepper