Summary
Overview
Work History
Education
Skills
Timeline
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Makayla Howe

Mandurah

Summary

Dynamic Store Manager with a proven track record at The Reject Shop. Personable and dedicated with strong ability to lead and motivate teams in retail environment. Understands key retail operations, inventory management, and customer service principles, combined with skills in team supervision and sales strategies. Committed to driving store performance and ensuring customer satisfaction through effective management. Developed strong leadership, organizational, and customer service skills in the fast-paced retail environment, seeking to transition into a new field.

Overview

3
3
years of professional experience

Work History

Store Manager

The Reject Shop
02.2025 - Current
  • Assisted in maintaining store inventory levels and organization.
  • Supported team in delivering exceptional customer service experiences.
  • Learned store policies and procedures to ensure compliance with operational standards.
  • Adapted quickly to new tasks, demonstrating flexibility in a fast-paced environment.
  • Collaborated with staff to execute promotional displays and merchandising strategies.
  • Engaged customers, addressing inquiries and resolving concerns effectively.
  • Implemented efficient processes for stock replenishment and loss prevention measures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.

Assistant Manager

Red Dot Stores
06.2023 - 03.2024
  • Assisted in daily operations and workflow management to enhance team efficiency.
  • Coordinated scheduling and staffing to align with business needs and improve service delivery.
  • Trained new employees on operational procedures and company policies for seamless integration.
  • Streamlined inventory management processes, ensuring accurate stock levels and timely replenishment.
  • Collaborated with team members to implement customer feedback initiatives for enhanced service quality.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Store Manager

The Reject Shop
09.2022 - 06.2023
  • Participated in training sessions to enhance product knowledge and sales techniques.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.

Education

Certificate IV - Nursing Science

Halls Head College
Mandurah, WA
10-2021

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Team leadership
  • Outstanding communication skills
  • Store merchandising
  • Cash management
  • Shift scheduling
  • Recruitment and hiring
  • Team motivation
  • Team building and leadership
  • Policies and procedures

Timeline

Store Manager

The Reject Shop
02.2025 - Current

Assistant Manager

Red Dot Stores
06.2023 - 03.2024

Store Manager

The Reject Shop
09.2022 - 06.2023

Certificate IV - Nursing Science

Halls Head College

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Makayla Howe