Overview
Work History
Education
Skills
Certification
Timeline
Generic

Makayla Hynes

CAMBOOYA

Overview

5
5
years of professional experience
1
1
Certification

Work History

Program Assistant

Next Step Plus, Life Without Barriers
08.2024 - Current
  • Monthly contact with multiple dependant young people to ensure their needs are being met.
  • Confidentially managed and updated referrals from child safety to ensure young peoples CIRTS profiles are up to date for case managers.
  • Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
  • Assisted case managers with general questions regarding Expense 8, DCT's and other recording management programs.
  • Managed both digital and physical filing systems and retrieved documents as required.
  • Monitored progress towards service plan goals.
  • Supported planning and coordination of NSP program and associated activities.
  • Reconciled case managers expenses, along with using multiple tracking systems.
  • Maintained confidentiality of information regarding clients and company.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Used advanced software to prepare documents, reports, and monthly audits.
  • Communicating between multiple organisations such as YHARS, Child Safety, Services Australia, Secure Parking.
  • Management of all pool cars, including maintenance, parking and damages to vehicles.

Residential Youth Worker

Life Without Barriers
08.2023 - Current
  • Assessed mental health issues using appropriate tools and assessments, indicating proficient knowledge in psychological evaluation techniques
  • Implemented safety protocols within the facility, exemplifying proficiency in risk assessment procedures
  • Maintained a safe environment through regular inspections of rooms and common areas, highlighting commitment to safety guidelines
  • Encouraged self-expression through art therapy initiatives while demonstrating an ability to recognize potential therapeutic benefits from creative outlets
  • Monitored clients' use of medications
  • Evaluated client's physical or mental condition through interviews, observation, or assessments
  • Explored and discussed progress toward goals to assist clients
  • Referred clients to community resources or specialists
  • Responded to crisis situations to handle severe mental health and behavioral issues
  • Collaborated with team to coordinate member care and develop treatment plans
  • Guided clients in developing skills or strategies to help overcome dependencies
  • Attended to youth medical and physical conditions to enhance health and well-being
  • Taught skills and monitored youth behavior to meet objectives of individualized service plan
  • Provided emotional support to residents dealing with trauma or personal struggles, exhibiting empathy and sensitivity towards individuals' situations
  • Performed basic health care duties such as administering medications and monitoring vital signs, showcasing medical knowledge and professionalism
  • Provided individualized assistance to clients with disabilities, including physical, mental and emotional needs

Receptionist

Westside Orthodontics
09.2021 - 03.2023
  • Greeting and welcoming over 100+ patients daily and providing them with a positive first impression of the organization
  • Answering the telephone; taking and relaying messages; providing information to callers
  • Complying with procedures, rules, and regulations on keeping a safe and clean reception area
  • Use of Microsoft Office (Word, Excel, Outlook)
  • Use of Orthodontist Data Software (Orthotrac)
  • Use of Office Equipment (Fax machine, Printers, Copiers etc)
  • Auditing Incoming and outgoing funds from the company's bank accounts and credit cards
  • Reconciling incoming and outgoing transactions from all company's accounts
  • Investigating 'odd transactions' made from the company's accounts
  • Completing monthly audit financial reports
  • Reporting monthly earnings and paying tax to the ATO
  • Managing quarterly reports from both company and directors personal accounts
  • Paying insurance on both company and directors' personal properties
  • Use of Xero to Pay staff members
  • Management of staff sick, annual, and other leave payments
  • Reporting all staff earnings to the ATO
  • Paying staff members superannuation
  • Assisting staff members with queries regarding leave and pay
  • Liaising with company director and staff members to maintain and improve company-employee relations

Banking Operation Support Officer

Heritage Bank Limited
02.2020 - 09.2021
  • Managing Government agency correspondence
  • General Account maintenance
  • Cross Training employees
  • Participating and running Improvement Initiatives
  • Creating Promapps (Bank procedures)
  • Ability to use The Hive, Lending Connect & Promapp, Use of Prod & Prosper
  • Collating and analyzing basic data
  • Assisting with Phone loop
  • Managing Government agency correspondence
  • Completing Transfer and account closure request

Education

Bachelor of Arts - Criminal Justice

University of Southern Queensland
Toowoomba, QLD
05-2027

Skills

  • Active Listening
  • Behavior Management
  • Conflict Resolution
  • Crisis Intervention
  • Empathy and Compassion
  • Employee Relationship Management
  • Government Performance Management
  • Mental Health Awareness
  • Monthly Reporting
  • Multicultural Sensitivity
  • Quality Management System
  • Time Management
  • Trauma-Informed Care

Certification


  • Blue card.
  • CRP & First Aid certificate.
  • Hope & healing Training.
  • Therapeutic Intervention Crisis Training.
  • C.A.R.E Training.

Timeline

Program Assistant

Next Step Plus, Life Without Barriers
08.2024 - Current

Residential Youth Worker

Life Without Barriers
08.2023 - Current

Receptionist

Westside Orthodontics
09.2021 - 03.2023

Banking Operation Support Officer

Heritage Bank Limited
02.2020 - 09.2021


  • Blue card.
  • CRP & First Aid certificate.
  • Hope & healing Training.
  • Therapeutic Intervention Crisis Training.
  • C.A.R.E Training.

Bachelor of Arts - Criminal Justice

University of Southern Queensland

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Makayla Hynes