Makayla Lawrence
Kempsey,NSW
Summary
Dynamic Shift Manager at Kempsey McDonald's with proven expertise in employee training and customer service excellence. Successfully enhanced team performance through effective delegation and problem-solving, while maintaining optimal inventory levels. Recognized for fostering a collaborative work environment and ensuring safety compliance, driving operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Shift Manager
Kempsey Mcdonalds
Kempsey, NSW
05.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Excelled in every store position and regularly backed up front-line staff.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Junior Barista
Depot Kempsey
Kempsey, NSW
12.2022 - 04.2024
- Maintained a clean and organized workspace, ensuring optimal efficiency during peak hours.
- Demonstrated adaptability by quickly learning new menu offerings when seasonal changes or promotional items were introduced.
- Collaborated with team members to streamline workflow for improved customer service experience.
- Ensured prompt service delivery by efficiently managing multiple tasks under pressure during peak business hours.
Education
High School Certificate -
Kempsey High School
09-2024
Skills
- Customer service
- Inventory management
- Employee training
- Team collaboration
- Cash handling
- Handling customer complaints
- Delegating work
- Safety compliance
- Shift checklists
- Shift leadership
- Quality control
- Work area inspection
Timeline
Junior Barista
Depot Kempsey
12.2022 - 04.2024
Shift Manager
Kempsey Mcdonalds
05.2021 - Current
High School Certificate -
Kempsey High School