Summary
Overview
Work History
Education
Skills
Timeline
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Makayla Lawrence

Kempsey,NSW

Summary

Dynamic Shift Manager at Kempsey McDonald's with proven expertise in employee training and customer service excellence. Successfully enhanced team performance through effective delegation and problem-solving, while maintaining optimal inventory levels. Recognized for fostering a collaborative work environment and ensuring safety compliance, driving operational efficiency and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Shift Manager

Kempsey Mcdonalds
05.2021 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Excelled in every store position and regularly backed up front-line staff.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.

Junior Barista

Depot Kempsey
12.2022 - 04.2024
  • Maintained a clean and organized workspace, ensuring optimal efficiency during peak hours.
  • Demonstrated adaptability by quickly learning new menu offerings when seasonal changes or promotional items were introduced.
  • Collaborated with team members to streamline workflow for improved customer service experience.
  • Ensured prompt service delivery by efficiently managing multiple tasks under pressure during peak business hours.

Education

High School Certificate -

Kempsey High School
09-2024

Skills

  • Customer service
  • Inventory management
  • Employee training
  • Team collaboration
  • Cash handling
  • Handling customer complaints
  • Delegating work
  • Safety compliance
  • Shift checklists
  • Shift leadership
  • Quality control
  • Work area inspection

Timeline

Junior Barista

Depot Kempsey
12.2022 - 04.2024

Shift Manager

Kempsey Mcdonalds
05.2021 - Current

High School Certificate -

Kempsey High School

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Makayla Lawrence