Makayla McCrea
Booral,Queensland
Summary
Customer-focused Retail Worker known for high productivity and efficient task completion. Specialized in inventory management, customer service, and sales support. Excel in communication, teamwork, and adaptability, ensuring seamless operations and positive customer interactions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Worker
Rock Bottom Tyres & Mechanical
Pialba, QLD
07.2022 - Current
- Managed cash register operations using POS system and processed sales and returns.
- Placed special orders or called other local stores to find desired items for customers.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Assisted large number of customers per day in finding or selecting items.
- Cleaned shelves, counters and tables to maintain organized store.
- My Parents own this business and help out when needed, entering data, cleaning, serving clients
- Help customers load purchased equipment when necessary.
Packing Handler
Supamax Balance Beads
Booral, Qld
01.2022 - Current
- Followed established guidelines regarding hazardous material handling procedures.
- Adhered to proper storage techniques when handling fragile items during packaging.
- Utilized hand tools and machinery to seal and label boxes for distribution.
- Sealed containers or materials using glues, fasteners and tape.
- Wrapped finished products with protective materials prior to boxing them up.
- Verified accuracy of orders before shipment was released from warehouse facility.
- Wrapped and packaged items securely to minimize damage during shipping.
- Followed company guidelines for packing methods and packaging materials.
- Packed items in designated boxes and cartons to fulfill customer orders.
- Assembled cardboard displays and packed them with specified products.
- My parents own this business and I work packing Balance Beads, this work is current.
Retail Worker
Woolworth
Hervey Bay, Qld
12.2021 - 12.2024
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Managed cash register operations using POS system and processed sales and returns.
- Helped customers by answering questions and locating merchandise.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Cleaned shelves, counters and tables to maintain organized store.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Conducted regular price checks on merchandise throughout the day to ensure accuracy of pricing information displayed on tags.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Ticketed, arranged and displayed merchandise to promote sales.
- Operated cash register to process payments from customers accurately and efficiently.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Completed assigned training to stay updated on important policies and procedures.
Cleaner
Kylie Van-Netten
Hervey Bay, Qld
01.2022 - 08.2024
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Scrubbed walls to remove scuff marks or stains.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Cleared, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Polished furniture to remove dust and dirt buildup.
- Sanitized frequented areas and equipment using approved supplies.
- Notified managers of repair needs or additions to building operating systems.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
Waitress Trainee
Arkarra Gardens Cafe
Craignish, QLD
12.2021 - 07.2022
- Explained menu items, describing ingredients and cooking methods upon request.
- Informed customers of daily specials and signature menu items.
- Filled condiments and napkin containers during slack periods.
- Implemented feedback from customers to improve service quality and menu offerings.
- Provided excellent customer service during meal times.
- Presented menus and answered questions regarding items.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Observed other wait staff members' techniques to learn best practices for providing exceptional customer service.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Cleaned tables and chairs to prepare dining area for next customers.
- Followed safety protocols when handling hot plates or sharp objects.
- Completed assigned tasks within designated timeframes.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Ensured dining areas were clean and set up for each shift according to established standards.
- Learned to properly handle cash transactions and process credit card payments.
- Greeted customers, answered questions and recommended specials to increase profits.
- Greeted customers and provided menus.
Education
High School Diploma -
St James Lutheran College
Hervey Bay, QLD11-2022
Skills
- Cash register operation
- Customer assistance
- Inventory management
- POS system operation
- Product knowledge
- Stock replenishment
- Attention to detail
- Problem solving
- Store policies understanding
- Inventory replenishment
- Customer service
- Reliable and responsible
- Store maintenance
- Cleaning and sanitizing
- Store opening and closing
- Interpersonal skills
Accomplishments
- RSA Card
- Blue Card
- First Aid Certificate
- Cpr Certificate
Certification
I have my P plate licence
Timeline
Retail Worker
Rock Bottom Tyres & Mechanical
07.2022 - Current
Packing Handler
Supamax Balance Beads
01.2022 - Current
Cleaner
Kylie Van-Netten
01.2022 - 08.2024
Retail Worker
Woolworth
12.2021 - 12.2024
Waitress Trainee
Arkarra Gardens Cafe
12.2021 - 07.2022
High School Diploma -
St James Lutheran College
Similar Profiles
Kayleb BentleyKayleb Bentley
Tyre Fitter at Rock Bottom Tyres & MechanicalTyre Fitter at Rock Bottom Tyres & Mechanical
RYAN SANCHEZRYAN SANCHEZ
General Manager at Rock Bottom Restaurant and BreweryGeneral Manager at Rock Bottom Restaurant and Brewery
Caleb MahoneyCaleb Mahoney
Rock Bottom Seafood at Rock Bottom SeafoodRock Bottom Seafood at Rock Bottom Seafood