Makayla McEvoy
Orange,NSW
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Commercial Hotel
Dubbo, NSW
03.2024 - 05.2024
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Bar Supervisor
Parkview Hotel
12.2023 - 03.2024
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Completed bar opening and closing procedures.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Checked ID cards and verified bar guests were of legal age.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Client Services Officer
Department Of Communities And Justice
09.2023 - 12.2023
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Implemented and developed customer service training processes.
- Promptly responded to inquiries and requests from prospective customers.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
Bar Supervisor
Parkview Hotel
03.2022 - 09.2023
- Strengthened communication skills through regular interactions with others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
Bartender and Waitress
Ophir Hotel
01.2021 - 02.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Greeted new customers, discussed specials, and took drink orders.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Crew Member
McDonald’s
01.2019 - 01.2021
- Replenished serving stations with fresh food and cleaned up spills.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
Graduate Certificate -
Orange High School
12.2022
Skills
- Organizational ability
- Customer Service
- Staff Training
- Team Leadership
- Verbal and written communication
- Relationship Building
- Event Coordination
- Active Listening
- Fast Learner
Certification
- P2 Driver’s Licence
- Responsible Service of Alcohol (RSA)
- Responsible Conduct of Gambling (RCG)
References
Ben Cochrane, Owner Parkview Hotel
0421 568 330
Maddy Herft, Manager Parkview Hotel
0423 800 726
Lily Darcy, Orange Local Court Registrar
0459 510 251
Timeline
Bartender
Commercial Hotel
03.2024 - 05.2024
Bar Supervisor
Parkview Hotel
12.2023 - 03.2024
Client Services Officer
Department Of Communities And Justice
09.2023 - 12.2023
Bar Supervisor
Parkview Hotel
03.2022 - 09.2023
Bartender and Waitress
Ophir Hotel
01.2021 - 02.2022
Crew Member
McDonald’s
01.2019 - 01.2021
Graduate Certificate -
Orange High School