MAKAYLA PEARSON
Summary
Proven leader in strategic shift management and customer service excellence, honed at Cheap as Chips. Expert in resolving customer issues, ensuring satisfaction levels soared. Skilled in cash and inventory management, significantly enhancing operational efficiency. Demonstrates exceptional communication and workplace safety, fostering a cohesive and safe working environment. Achievements include streamlining shift transitions and boosting staff morale through effective weekly meetings.
Overview
4
4
years of professional experience
Work History
Shift Runner
Cheap as Chips
06.2021 - Current
- Managed employee breaks efficiently to prevent disruptions in workflow or delays in service delivery to customers.
- Facilitated smooth shift transitions by thoroughly communicating key information to incoming Shift Runners during handovers.
- Resolved customer issues quickly and professionally, ensuring high levels of customer satisfaction.
- Conducted weekly meetings with staff members to address concerns or challenges faced during shifts while sharing updates from management.
Education
High School Diploma -
Warrnambool Secondary College
Warrnambool, VIC11-2023
Skills
- Customer service focus
- Workplace safety
- Strategic Shift Management
- Cash Management Expertise
- Warehouse Management System
- Receiving/Returns
- Quarterly Inventory Management
- Manager relief
- Inventory Replenishment
- Store Analysis
Accomplishments
- Achieved number two within the state for store memberships with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12 staff members.
Overall
Began from the beginning and worked my way up and through all aspects of running this companies store, meeting deadlines and expanding our Country store.
Timeline
Shift Runner
Cheap as Chips
06.2021 - Current
High School Diploma -
Warrnambool Secondary College
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