Makayla Petersen

• Maximized efficiency of operations and improved customer satisfaction through the application of my extensive knowledge in POS systems, drive-thru management techniques, delivery services coordination, efficient refund processing system establishment as well as performing Mcafe barista tasks.
• Educated customers on menu items, product ingredients and nutritional values.

Streamlined the process for sales of phones, home internet, and deals offered by Optus.

Developed and maintained relationships with clients to increase sales revenue.

Efficiently resolved customer complaints and concerns.

• Provided excellent table service by anticipating customer needs and consistently asking for any additional requests
• Assisted in seating guests at tables or booths, with menus.
• Answered questions about menu items, ingredients, and pricing.
• Checked back with customers throughout meal service to ensure satisfaction.

• Coordinated conference logistics, including room setup and food preparation.
• Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
• Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
• Assisted other staff members in setting up banquet events according to customer requests.
• Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, cans throughout shift.