Makayla Sloane
Customer Service
Parkes,NSW
Summary
Proven track record of Excelling in well-established, fast-paced and challenging environments demonstrated during roles at McDonald's and with Local Families. Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Customer-focused worker devoted to meeting team and customer needs and eager to apply new knowledge with skill and efficiency. Attentive babysitter with a positive role focused on supporting development and creating a safe, inclusive, and engaging learning environment for all children. Skilled in CPR and conflict resolution, showcasing a strong work ethic and empathy.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Babysitter
Local Families
Parkes, NSW
01.2022 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organised and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Taught children to organize toys, wash hands, and share by leading by example.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Communicated with parents regarding children's progress and development, raising any issues.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Service Crew Member
McDonald's
Parkes, NSW
08.2020 - Current
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Kept customers and crew areas organized.
- Maintained a clean and organized work environment for improved customer experiences.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
HSC - English Standard, Business Studies, Legal Studies, Mathematics Standard 2, Visual Arts
Parkes High School
Parkes 01.2018 - Current
Skills
- Patience and Empathy
- Time Management
- Strong Work Ethic
- Reliable and Efficient
- School-age children experience
- CPR Certified
- Food Bagging
- Customer Loyalty
- Verbal and Written Communication
- Coaching and Mentoring
- Issue Resolution
- Order Taking
- Money Handling
- Customer Service Excellence
Accomplishments
2023-2024 Indigenous Student Award Enthusiasm, Leadership & Teamwork Award
2024 Sydney University Tangara Program
2022,2023 & 2024 Sydney University Gadalung Program
2024 Platinum Award
(sustained Contribution to all school-based and community programs attended by students)
2023 First Nations Football playing Central Coast Indji Ladies Team Winners
2022 NAIDOC Cup NSW Team Winners
2023 NPLG/17 Playing with Canberra Croatia
2023-2024 CHS Football Western Representative
2022 CHS Volleyball Western Representative
2021, 2022, 2023, 2024 Learning Achievement Awards in
Standard English, Legal Studies, Outstanding Effort awards in Visual Arts, Mathematics & Business studies
2023 Parkes High School Senior Sports Woman Award
Certification
Statement of Attainment in -
Provide CRP
Provide First Aid
Art of Espresso Professional Barista Course
Learner license
Work Preference
Work Type
Part TimeImportant To Me
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