Makaylah Kerr
Hotel Federal Burger Bar
Wynyard,TAS
5
Years of experience
1
Certification
Reliable, well-organised early-career professional with strong customer service, communication, and problem-solving skills. Known for working well in fast-paced environments, adapting quickly, and supporting team success.
Work History
General All Round Duties
4 Years 10 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- High level written and verbal communication skills
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing work related tasks.
- Effective communication skills through regular interactions with other.
- Adaptable and willing to learn new tasks quickly and efficiently.
- Able to work in a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills.
Waitress
2 Months- Greeted guests promptly and presented menu recommendations, daily specials, and beverage selections.
- Coordinated with kitchen and bar staff to ensure correct order delivery and guest satisfaction.
- Set and reset tables according to hotel dining standards, maintaining clean and organized service areas.
- Monitored tables throughout service, anticipating needs and refilling beverages without delay.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Delicatessen Assistant
1 Month- Prepared deli meats, cheeses, and salads following food safety and quality standards. 2. Assisted customers with product selection, slicing, and portioning. 3. Maintained clean, sanitized service counters, equipment, and preparation areas. 4. Rotated stock, checked dates, and removed unsold items to support freshness. 5. Packaged and labeled deli products accurately for display and takeaway. 6. Replenished cases and displays to maintain appealing presentation and availability. 7. Followed refrigeration, storage, and hygiene procedures to ensure compliance. 8. Supported team members with daily service tasks during busy store periods.
- Enhanced customer satisfaction by providing exceptional service and product recommendations.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Collaborated with team members to maintain smooth deli operations during peak hours.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
- Maintained a clean and organized work area, ensuring compliance with health and safety regulations.
Education
Tasmanian Certificate of Education (TCE) - Participated in Major Musical Productions
- Tasmanian Certificate of Education - proficiency in Computing, maths and English
- Exceptional Achievement Art III
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Seek and follow direction
Financially responsible
Self assured
Reliable
Ability to handle appropriate change
Able to seek work place advancement
Volunteered for different work place roles
Seeks appropriate work place advice
Active listening
Dependable and responsible
Time management
Problem resolution
Computer skills
Verbal communication
Organization and time management
Organizational skills
Flexible and adaptable
Accomplishments
Science Fair (Grade 10) 2022
Best grade for Science Investigation at the UTAS Science & Engineering Awards
Band Member Wynyard High School
Inter High Cross Country (2019 & 2021)
Project O (Wynyad Council event planning eg. Skating events, Future Directions and Planning Group)
Sponge Bob (Major Musical Hellyer College)
Woodwork project at Hellyer College
Baby sitting and child minding responsibilities
Certification
Tasmanian Certificate of Education
ICT Certificate
Timeline
Waitress
Wharf Hotel
02.2025 - 04.2025Read More
General All Round Duties
Hotel Federal Burger Bar
12.2021 - CurrentRead More
Delicatessen Assistant
IGA Supermarket
10.2021 - 11.2021Read More
Hellyer College
Tasmanian Certificate of Education (TCE) from Participated in Major Musical Productions
Read More
Wynyard Council - planned local actvities for example Gather & Glow
Gather and Glow was an event which was on the Wynyard Foreshore. The aim of the event was to facilitate community spirit, specifically within the Wynyard Community. Food, drink, bon fires, face painting and coloured hair spray were provided to community members. My role was to provide glow sticks, hair spray and face paint to the local children. I participated in painting children's faces, communicating with young children and spraying colourful hair,.