Makaylah Marsh-Hepi
Burdell,Australia
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Professional administrator with strong focus on team collaboration and achieving results. Proven track record in managing office tasks, coordinating schedules, and supporting executive functions. Adept at adapting to changing needs and ensuring smooth operations. Skilled in communication, organizational management, and problem-solving. Reliable and prepared to contribute effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Early Childhood Educator Assistant
Greenleaves Hyde Park
02.2024 - Current
- Coordinated with staff to ensure clean and organized classroom environment.
- Implemented behavior management strategies for promoting positive classroom environment.
- Encouraged positive social interactions among peers for building friendships.
- Provided feedback to parents for fostering home learning environments.
Childcare Assistant
Affinity Education Group
10.2022 - 02.2024
- Enhanced children's social skills by organizing group activities and fostering positive interactions
- Boosted children's cognitive development with age-appropriate educational games and activities
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use
- Implemented creative learning strategies to engage children and promote their intellectual growth
Receptionist
Safety And Emergency Training
02.2022 - 10.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction
Call Center Representative
Telstra
11.2021 - 03.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner
- Streamlined call flow processes for more efficient response times and increased productivity
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques
- Managed high call volumes while providing exceptional customer support and maintaining professional composure
Retail Sales Associate
Party Time
02.2021 - 11.2021
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store
Front of House Employee
Cafe Society
05.2019 - 02.2021
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions
- Contributed to team efficiency by promptly completing side work tasks during downtime periods
Education
High School -
Kirwan State High School
Kirwan, QLD11.2021
Skills
- Customer Service
- Problem-Solving
- Time Management
- Health and Safety
- Early Childhood Development
- Lesson Planning
- Literacy Support
- CPR Training
- First Aid Certification
- Child Assessment
- Scheduling
- Spreadsheet Tracking
- Office Administration
- Multi-Line Telephone Systems
- Mail Distribution
- Verbal and Written Communication
- Data Entry, Documentation and Reporting
- Telephone Skills
- Attention to Detail
- Microsoft Office Proficiency
- Appointment Scheduling
- Payment Processing
- Billing and Invoicing
- Scheduling appointments
- File maintenance
- Document control
Certification
- Certificate 3 in Business
- Certificate 3 in Early Childhood Education and Care
- Certificate 3 in Health Services Assistance
- Certificate 2 in Health Support Services
- Certificate 2 in Community Services
- Certificate 2 in Information, Digital Media and Technology
Timeline
Early Childhood Educator Assistant
Greenleaves Hyde Park
02.2024 - Current
Childcare Assistant
Affinity Education Group
10.2022 - 02.2024
Receptionist
Safety And Emergency Training
02.2022 - 10.2022
Call Center Representative
Telstra
11.2021 - 03.2022
Retail Sales Associate
Party Time
02.2021 - 11.2021
Front of House Employee
Cafe Society
05.2019 - 02.2021
High School -
Kirwan State High School