Makaylah Trayhern
Southport,QLD
Summary
Dynamic and dedicated professional with extensive experience at Cafe Arabica, excelling in customer service and food safety. Proven ability to thrive in high-pressure environments while maintaining cleanliness and hygiene. Skilled in cash handling and espresso machine operation, consistently enhancing customer satisfaction through efficient service and teamwork.
Professional in food and beverage industry, bringing valuable experience in customer service and cafe management. Known for reliable team collaboration and achieving consistent results in fast-paced environments. Demonstrates strong skills in customer interaction, order accuracy, and adaptability to changing demands.
Professional food service worker with strong experience in cafe operations. Skilled in customer service, food preparation, and maintaining clean, organized environments. Highly reliable team player with focus on delivering quality results and adapting to changing needs. Strong communication skills and positive attitude ensure consistent, high-quality service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cafe Worker
Cafe Arabica
03.2023 - 12.2024
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
- Trained new cafe workers in sales, customer service, and safety.
Retail Worker
Redlands Spiritual Domain
09.2021 - 02.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
Cook
Red Rooster
10.2019 - 02.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Cleaner
Private
02.2020 - 11.2020
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
Education
No Degree - Hospitality
Page Institute
Cleveland, QLD06-2024
Skills
- Teamwork and collaboration
- Customer service
- Cleanliness and hygiene
- Flexible schedule
- Espresso machine operation
- Punctual and reliable
- Safe food handling
- Surface cleaning
- Kitchen support
- Food safety
- Workplace safety
- Time management
- Cash handling proficiency
- Barista techniques
- Menu memorization
Certification
- Cert 4 hospitality
Languages
English
Full Professional
Timeline
Cafe Worker
Cafe Arabica
03.2023 - 12.2024
Retail Worker
Redlands Spiritual Domain
09.2021 - 02.2022
Cleaner
Private
02.2020 - 11.2020
Cook
Red Rooster
10.2019 - 02.2021
No Degree - Hospitality
Page Institute
Similar Profiles
Nicholas LutaayaNicholas Lutaaya
Head Barista at %ARABICAHead Barista at %ARABICA
ISHAQ KISITUISHAQ KISITU
COFFEE ROASTER at %ARABICACOFFEE ROASTER at %ARABICA
Baris OZCANBaris OZCAN
Barista at Arabica CoffeeBarista at Arabica Coffee