Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

Makda Travis

40 Amaroo Way, Newborough,VIC

Summary

-Reliable and compassionate personal care assistant, with five years of experience working in an aged care facility. Skilled at assisting with daily tasks, addressing health needs, and offering caring companionship, as well as empowering older people with diverse backgrounds.

-Attentive receptionist with excellent work ethic and positive demeanor. Organized and dedicated, with two and a half years of hands-on experience in customer service.

Overview

11
11
years of professional experience

Work History

Receptionist, Sales Person for a Flooring Company.

Top Notch Flooring Warragul
Warragul, Victoria
09.2024 - Current
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Updated daily log book with information about visitors entering the premises.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Scheduled and confirmed appointments and meetings for management team.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Scheduled and confirmed appointments.
  • Updated and recorded customer or client information to maintain accounts.
  • Greeted customers, answered general questions and directed to appropriate locations.

Personal Care Assistant

Crewe Sharp Agency
Newborough, Victoria
05.2023 - 11.2025
  • I have experience working in a few different facilities, adapting to different work environments, and working side by side with many different staff members of different aged care facilities. Resilient when working under pressure. I am a great team player, and I enjoy working with others.
  • Ready to go when needed by the agency I worked for.
  • Reported any observed changes in mental status or physical condition of clients to supervisor immediately.
  • Assessed changes in condition or behavior of the client which may require further medical attention.
  • Maintained accurate records of client care activities on computerized systems for charting purposes.
  • Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
  • Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Followed safe lifting and transferring techniques to transport residents.
  • Recorded client status progress and challenges in logbooks and reports.

Personal Care Assistant

Royal Freemasons
Moe, Victoria
09.2019 - 06.2021
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Supported bathing, dressing, toileting and personal care needs.
  • Followed safe lifting and transferring techniques to transport residents.
  • Aided with mobility and independence for disabled clients and continually monitored safety.
  • Assisted client with feeding.
  • Maintained clean and well-organised environment for client happiness and safety.
  • Made beds, swept floors and sanitised surfaces to support activities of daily living.
  • Provided ongoing compassionate patient care for each client.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.

Sales Person in Health Food Store

Moe health food store
Moe, Victoria
01.2015 - 03.2017
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Monitored customer order process and addressed customer issues.
  • Gathered information from clients to create solutions that achieved business needs and desires.
  • Developed key customer relationships to increase sales.
  • Fostered relationships with customers to expand customer base and retain business.
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

Education

Certificate 3 - Individual Support ( Ageing, Home And Community )

Central Gippsland Institute of TAFE
Morwell
08.2019

Skills

  • Compassionate client care
  • Attentive to People
  • Team Collaboration
  • Supportive Personality
  • Personal Hygiene Assistance
  • Household Cleaning
  • Adaptable Under Pressure
  • Problem Identification
  • Caring Companionship
  • Time Management

Reference

  • Mia Luhrs EN

    0429508305

  • LeeAnn, RN

    0411035473

  lmoster2012@gmail.com

  • Hanna Zonneveld, RN

    0416435683

    zonstan14@gmail.com

 

Kayden Travis, company manager

  • KaydenTravis@hotmail.com
  • 0447415841

Timeline

Receptionist, Sales Person for a Flooring Company.

Top Notch Flooring Warragul
09.2024 - Current

Personal Care Assistant

Crewe Sharp Agency
05.2023 - 11.2025

Personal Care Assistant

Royal Freemasons
09.2019 - 06.2021

Sales Person in Health Food Store

Moe health food store
01.2015 - 03.2017

Certificate 3 - Individual Support ( Ageing, Home And Community )

Central Gippsland Institute of TAFE

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Makda Travis