Makenah Johnson-Begg
Leda ,WA
Summary
Dynamic and results-oriented professional with extensive experience in warehouse operations, notably at Mineral Resources. Excelled in enhancing warehouse efficiency and customer satisfaction through expert load planning and exceptional teamwork. Proven track record in implementing safety protocols and streamlining processes, significantly boosting productivity and loading operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Warehouse Storeperson
Mineral Resources
06.2021 - 11.2024
- Collaborated with team members to achieve daily goals, promoting a positive work environment through open communication and teamwork.
- Maintained clean, organized warehouse spaces, enabling efficient movement of goods and reducing risk of accidents or damage to products.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Ensured timely, accurate order fulfillment by closely monitoring stock levels and replenishing as necessary.
- Enhanced warehouse efficiency by implementing and maintaining optimal organization systems.
- Participated in regular inventory audits to verify accuracy of stock counts and identify discrepancies for resolution.
- Optimized storage space utilization by employing effective stacking techniques, maximizing available floor area for additional inventory.
- Prepared detailed reports on inventory levels, discrepancies identified during audits, or notable trends observed in warehouse operations for review by management.
- Safeguarded warehouse operations, adhering to strict safety protocols and conducting regular inspections for potential hazards.
- Trained new hires on proper procedures, safety practices, and equipment usage to ensure seamless integration into the team dynamic.
- Assisted in resolving customer inquiries regarding order status or product availability, ensuring customer satisfaction through prompt attention and clear communication.
- Assisted in the development and implementation of new warehouse layout designs, improving workflow efficiency and minimizing congestion during peak periods.
- Coordinated with transportation providers to arrange pickups or deliveries while prioritizing time-sensitive requests or special handling needs.
- Expedited order processing through proficient use of warehouse equipment such as forklifts, pallet jacks, and barcode scanners.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Car Cleaner
Pickles Auctions
12.2018 - 06.2021
- Contributed to the overall success of the team by actively participating in training sessions and sharing best practices with colleagues.
- Ensured quality control by inspecting finished vehicles for cleanliness, addressing any missed areas or issues before releasing to the customer.
- Adapted to changing workloads, weather conditions, and client needs to ensure consistent performance in various scenarios.
- Managed time effectively to complete assigned tasks quickly while maintaining high-quality results for each vehicle cleaned.
- Reduced customer wait times by efficiently organizing work schedules and prioritizing tasks.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Completed vehicle inspections prior to service and after completion to assess damage.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Optimized efficiency within the workplace by regularly maintaining cleaning equipment, preventing downtime due to malfunctions or repairs.
- Achieved high levels of cleanliness with meticulous vacuuming, shampooing carpets, dusting surfaces, and wiping windows.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Maintained records of cleaning activities.
Professional Car Detailer
Burswood Honda
02.2018 - 12.2018
- Upheld company reputation by consistently delivering exceptional car detailing results meeting client expectations.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Assisted in training new employees on proper car detailing techniques, improving overall staff performance.
- Demonstrated strong attention to detail while performing thorough inspections before releasing vehicles back to clients.
- Collaborated with team members to complete large-scale detailing projects within specified deadlines.
- Adhered to safety protocols during all detailing activities, minimizing accidents and injuries in the workplace.
- Gained expertise in various cleaning materials and chemicals, ensuring appropriate use for each specific task.
- Maintained clean, tidy and safe work environment.
- Washed cars and trucks daily for auto dealership.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Restored luster to vehicle interiors, including upholstery and vinyl.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Applied protective agents, including sealants, to protect surfaces.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Established trust-based relationships with clients through open communication channels which led them to recommend our services further.
- Achieved timely completion of assigned tasks by efficiently managing time and resources.
- Applied protective coatings to extend the life of vehicle surfaces, providing added value to clients.
- Utilized specialized tools and equipment to effectively clean hard-to-reach areas, ensuring a spotless finish.
- Provided exceptional customer service and addressed customer inquiries.
- Identified opportunities for process improvements, implementing changes that streamlined workflow and increased efficiency.
Car Dealership Cleaner
Range Ford
12.2015 - 02.2018
- Ensured quality control by inspecting finished vehicles for cleanliness, addressing any missed areas or issues before releasing to the customer.
- Reduced customer wait times by efficiently organizing work schedules and prioritizing tasks.
- Adapted to changing workloads, weather conditions, and client needs to ensure consistent performance in various scenarios.
- Managed time effectively to complete assigned tasks quickly while maintaining high-quality results for each vehicle cleaned.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Completed vehicle inspections prior to service and after completion to assess damage.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
- Applied dyes and reconditioning chemicals to vinyl tops of vehicles to restore color and condition.
- Expanded knowledge in various vehicle types, enabling tailored approaches based on specific requirements or preferences from customers.
- Demonstrated strong problem-solving skills when encountering unique challenges during car cleaning processes, finding effective solutions while maintaining quality service delivery standards.
- Enhanced customer satisfaction by providing thorough interior and exterior car cleaning services.
- Maintained a safe and clean working environment, adhering to company guidelines and industry standards.
- Increased repeat business through exceptional attention to detail and commitment to exceeding client expectations.
- Promoted positive teamwork atmosphere through consistent collaboration and open communication within the team members.
- Improved team productivity by effectively communicating with coworkers and assisting in their tasks when needed.
- Utilized high-pressure washers to clean vehicles and equipment.
- Performed detailed vacuuming of interior and exterior of vehicles and equipment.
- Wiped down and polished interior and exterior surfaces.
- Applied chemicals and used high-pressure wash and scrubbers to clean rims.
- Maintained records of cleaning activities.
Education
Lakelands Senior High School
Perth, WA11-2015
Skills
- Order Picking
- Loading and unloading
- Packaging and Labeling
- Certified Forklift Driver
- Load Planning
- Workplace Cleanliness
- Warehouse Safety
- Stock control
- Shipping and receiving
- Teamwork and Cooperation
- Attention to Detail
- Effective Communication
- PPE compliance
Certification
- C class manual license
- HR auto truck license
- Forklift ticket
- Dogging ticket
- Hazardous substances training
- Fire and safety training
Timeline
Warehouse Storeperson
Mineral Resources
06.2021 - 11.2024
Car Cleaner
Pickles Auctions
12.2018 - 06.2021
Professional Car Detailer
Burswood Honda
02.2018 - 12.2018
Car Dealership Cleaner
Range Ford
12.2015 - 02.2018
- C class manual license
- HR auto truck license
- Forklift ticket
- Dogging ticket
- Hazardous substances training
- Fire and safety training
Lakelands Senior High School
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