Makensie Henderson
St James, WA,WA
Summary
Experienced professional with background in customer service, dental assisting and administration. Thrives under pressure and continually seeks to develop new personal skills or roles offered. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Oral Surgery Assistant
Cambridge Periodontics and Perth Specialists
Perth, WA
11.2023 - Current
- Booking patients for consultation, surgery and post-operative reviews
- Liaising with patients, hospitals, anaesthetists and other medical Specialists
- Processing financial payments, health insurance rebates and other claims
- Management of incoming phone calls and clerical support
- Co-ordinating clinical lists and theatre lists
- Maintaining patient records and other computer systems and databases
- Preparing correspondence
- Organising relevant imaging, including Cone-beam computer tomography
- Assisting assigned Oral Maxillofacial Surgeon in the clinical setting. Includes patient assessment, treatment and review appointments
- Ensuring that the appointment notes, records and equipment are readily available for the Specialist
- Providing patients with necessary pre and post-operative instructions
Dental Assistant/Receptionist
Acorn Dental Centre
Perth, WA
10.2021 - 11.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared patient x-rays and images for dentist review.
- Effectively managed all front desk tasks and procedures to ensure proper office workflow.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Participated in scrub nursing with strictly sterile environments for dental implants.
- Developed and managed all marketing content such as videos, promotional materials, and advertisements for social media.
- Responsible for payroll of all employees and handled any discrepancies with employees.
- Responsible for clinic laboratory, including the manufacturing process.
Service Desk Associate
Kmart
Perth, WA
10.2018 - 01.2022
- Engaged in user support interactions via telephone, chat and email platforms.
- Resolved customer concerns, queries and questions.
- Answered customer telephone calls promptly and appropriately handled needs.
- Retrieved mail, packages and documents on behalf of customers, promptly verifying receipt and arranging for pickup or transmittal.
Team Leader
Kmart
Perth, WA
10.2016 - 01.2022
- Built strong relationships with customers through positive attitude and attentive response.
- Maintained customer satisfaction and focused on addressing customer needs and resolving concerns.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Both opened and closed store, dealing with start/end of day cash.
- Handled store cash reports, as well as any discrepancies involving cash.
Education
High School Diploma -
Lumen Christi College
Perth, WA11.2020
Skills
- Organised
- Reliable
- Customer Service
- Knowledgeable in Dental4Web and Dental4Windows
- Understanding of HICAPS terminals
- Problem Solving
- Staff Training
- Cooperation and Team Work
- Verbal and Written Communication
- Administering Payroll
- Social Media and Promotions
- Attention to Detail
- Cash Handling
- Ability to cope under pressure
- Flexibility
Accomplishments
- 2015 - Academic Honours
- 2015 - Health & Physical Education Course Award
- 2016 - Academic Honours & Distinction
Certification
Implants Surgical Draping Course by Nobel Biocare
References
Dr Adrian Best
Specialist Oral Maxillofacial Surgeon
Cambridge Periodontics and Perth Specialists
174 Cambridge Street
WEST LEEDERVILLE WA 6007
Ph (+61) 488 938 388
adrianucx@gmail.com (preferred method of contact)
Michaela Slowey
Colleague
Cambridge Periodontics and Perth Specialists
174 Cambridge Street
WEST LEEDERVILLE WA 6007
Ph (+61) 431 243 212
michaelaslowey@hotmail.com
Timeline
Oral Surgery Assistant
Cambridge Periodontics and Perth Specialists
11.2023 - Current
Dental Assistant/Receptionist
Acorn Dental Centre
10.2021 - 11.2023
Service Desk Associate
Kmart
10.2018 - 01.2022
Team Leader
Kmart
10.2016 - 01.2022
High School Diploma -
Lumen Christi College