Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makenzee Hall

KINCUMBER,NSW

Summary

Personable and organized individual with natural ability to connect with clients and maintain positive environment. Possesses foundational knowledge in eye care and optical products, complemented by strong customer service and organizational skills. Committed to ensuring clients receive best care and guidance in selecting optical products.

Bringing experience from fast-paced optical environment with focus on client care and product knowledge. Adept at managing multiple tasks, assisting clients, and providing detailed product information. Seeking to transition skills in customer service and technical product knowledge into new field to achieve impactful results.

Overview

3
3
years of professional experience

Work History

Retail Optical Assistant

Specsavers Optometrists
10.2023 - 05.2024
  • Trained new team members on office procedures and equipment usage, fostering a positive work environment and increased productivity levels.
  • Assisted in increasing sales revenue through exceptional product knowledge and upselling techniques.
  • Processed insurance claims accurately and efficiently, maximizing reimbursements for the practice.
  • Participated in ongoing professional development opportunities within the optical industry to stay current on trends and best practices.
  • Improved patient wait times by expediting the check-in process using electronic registration forms.
  • Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
  • Serviced, repaired and maintained ophthalmic equipment to keep instruments and tools in good condition.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
  • Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
  • Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
  • Managed eyewear orders from initial purchase through delivery, ensuring timely receipt of products for customers.
  • Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
  • Streamlined patient scheduling with efficient appointment management, resulting in improved patient flow.
  • Calibrated equipment regularly to ensure accurate test results during eye examinations.
  • Maintained a clean and organized optical dispensary, ensuring a positive customer experience.
  • Implemented a patient follow-up system to ensure satisfaction with eyewear purchases and address any concerns, leading to higher customer retention rates.
  • Delivered high-quality vision screening services as part of community outreach programs, promoting eye health awareness within local communities.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Collaborated with optometry staff to reach individual and team goals.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.


Housekeeping Room Attendant

The Crowne Plaza
12.2022 - 06.2023
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.

Casual Sales Assistant

JB Hi-Fi
11.2022 - 02.2023
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Fielded customer questions to share information about products, availability, and pricing.

Retail Optical Assistant

Specsavers Optometrists
11.2020 - 08.2021
  • Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
  • Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
  • Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
  • Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
  • Managed eyewear orders from initial purchase through delivery, ensuring timely receipt of products for customers.
  • Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
  • Streamlined patient scheduling with efficient appointment management, resulting in improved patient flow.
  • Assisted in increasing sales revenue through exceptional product knowledge and upselling techniques.
  • Participated in ongoing professional development opportunities within the optical industry to stay current on trends and best practices.
  • Processed insurance claims accurately and efficiently, maximizing reimbursements for the practice.
  • Collaborated with the optical team to meet monthly sales targets, driving business growth.
  • Calibrated equipment regularly to ensure accurate test results during eye examinations.
  • Maintained a clean and organized optical dispensary, ensuring a positive customer experience.

Education

Higher School Certificate (HSC) -

Central Coast Adventist School
Central Coast, NSW

Skills

  • Customer service
  • Appointment scheduling
  • Frame selection
  • Product upselling
  • Visual field testing
  • Transaction processing
  • Optical equipment maintenance
  • Eye examination assistance
  • Eyeglass repair
  • Contact lens fitting

Timeline

Retail Optical Assistant

Specsavers Optometrists
10.2023 - 05.2024

Housekeeping Room Attendant

The Crowne Plaza
12.2022 - 06.2023

Casual Sales Assistant

JB Hi-Fi
11.2022 - 02.2023

Retail Optical Assistant

Specsavers Optometrists
11.2020 - 08.2021

Higher School Certificate (HSC) -

Central Coast Adventist School

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Makenzee Hall