Makenzee Swain
Melbourne,VIC
Summary
Dedicated barista with expertise in high-quality espresso preparation and exceptional customer service. Achieved rapid advancement to head barista by implementing workflow improvements and mentoring junior staff. Committed to continuous learning in coffee knowledge, including bean origins and brewing methods. Seeking opportunities in the specialty coffee industry to enhance skills and craftsmanship.
Overview
1
1
year of professional experience
Work History
Head Barista
Thats Amore Cheesery Chadstone
Melbourne, VIC
03.2025 - Current
- Inspected coffee grounds for freshness and replaced as necessary throughout the day.
- Supervised junior baristas to ensure adherence to established coffee preparation protocols.
- Delivered friendly and courteous customer service to enhance satisfaction.
- Managed cash register operations and processed transactions accurately.
- Handled inventory tasks, including supply ordering and stocking products efficiently.
Barista
Olive at Loch
Melbourne, VIC
09.2024 - 02.2025
- Maintained clean work environment through counter cleaning, dishwashing, and floor maintenance.
- Delivered excellent customer service by promptly addressing inquiries with professionalism.
- Prepared and served coffee, espresso drinks, blended coffees, and teas.
- Demonstrated expertise in coffee bean varieties, roasting processes, and brewing methods.
Waitress
Loch & Key
Melbourne, VIC
03.2024 - 06.2024
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Processed payments accurately using cash registers or POS systems.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
Education
Barista Training Certification -
Australian Barista School
Melbourne, VIC08-2024
High School Diploma -
Korumburra Secondary College
Korumburra, VIC01-2023
Skills
- Customer service
- Coffee preparation
- Cash register management
- Inventory management
- Product knowledge
- Team supervision
References
- Shelley Hessles, shift manager at Olive at Loch, 042-276-7657, shelhess@live.com
- Craig Fathers, Owner of Olive at Loch, 0452200097
- Daniel Ha, Barista at Thats Amore Cheesery and Bar Manager at MOPA, 0431365667, hanhatduy30012001@gmail.com
Timeline
Head Barista
Thats Amore Cheesery Chadstone
03.2025 - Current
Barista
Olive at Loch
09.2024 - 02.2025
Waitress
Loch & Key
03.2024 - 06.2024
Barista Training Certification -
Australian Barista School
High School Diploma -
Korumburra Secondary College
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