Makenzey Weir
Frenchville,QLD
Summary
Dedicated and organized professional with a proven track record of delivering exceptional customer service in fast-paced environments. Known for attention to detail and strong decision-making skills, enabling effective management of multiple tasks simultaneously. Thrives in both independent and team settings, demonstrating a self-motivated work ethic. Embraces challenges as opportunities for personal growth and continuous learning. Experienced with hotel operations and guest services management, delivering premium guest experiences and efficient processes. Utilizes strong leadership and team-building abilities to maintain top-tier service standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hotel Duty Manager
Berserker Tavern
10.2024 - Current
- Reduced guest complaints by ensuring strict adherence to hotel policies and procedures.
- Handled emergency situations calmly and professionally, prioritizing guest safety at all times.
- Maintained high standards of cleanliness throughout the property, conducting regular inspections to ensure compliance with health and safety regulations.
- Addressed employee concerns proactively through open communication channels, fostering a positive work environment within the hotel team.
- Improved customer service rankings by resolving issues quickly and accurately.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Bar Manager
The Strand Hotel
07.2024 - 10.2024
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members and patrons promptly and professionally, maintaining a positive work environment.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Planned, organized, and coordinated special events and celebrations.
- Increased nightclub revenue by implementing effective marketing strategies and promotional events.
- Improved customer experience by providing exceptional service and addressing feedback promptly.
- Managed nightly operations for a smooth-running club, ensuring guest satisfaction and safety.
- Monitored security measures to ensure a safe environment for both staff members and guests at all times.
Bartender
Berserker Tavern
03.2023 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
bartender/bistro/bottle SHOP
THE CARROLEE HOTEL
04.2022 - 03.2023
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings
- Developed new signature cocktails to support bar marketing brand and increase profits
- Kept bar presentable and well-stocked to meet customer needs
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders
- Generated higher ticket averages by training employees on suggestive up-selling techniques
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Set up glassware, liquor and other necessary supplies for special events
- Decreased waste, following strict recipes and drink measurement protocol
- Polished glassware, bussed tables and removed debris to keep customer areas clean
- Kept alcoholic beverages well-stocked and organized to meet expected demands
BARTENDER
The victoria tavern
11.2021 - 03.2022
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings
- Developed new signature cocktails to support bar marketing brand and increase profits
- Kept bar presentable and well-stocked to meet customer needs
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders
- Generated higher ticket averages by training employees on suggestive up-selling techniques
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies
- Set up glassware, liquor and other necessary supplies for special events
- Decreased waste, following strict recipes and drink measurement protocol
- Polished glassware, bussed tables and removed debris to keep customer areas clean
- Kept alcoholic beverages well-stocked and organized to meet expected demands
Bartender
The Criterion Hotel
06.2021 - 08.2021
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings
- Developed new signature cocktails to support bar marketing brand and increase profits
- Kept bar presentable and well-stocked to meet customer needs
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders
- Generated higher ticket averages by training employees on suggestive up-selling techniques
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies
- Set up glassware, liquor and other necessary supplies for special events
- Decreased waste, following strict recipes and drink measurement protocol
- Polished glassware, bussed tables and removed debris to keep customer areas clean
- Kept alcoholic beverages well-stocked and organized to meet expected demands
Cafe Attendant
The Two Professors
02.2021 - 06.2021
- Fulfilled customer orders while complying with pricing, packaging, and weighing procedures
- Assisted customers with product selection by answering questions about food ingredients and nutritional value
- Delivered food to guest tables with timeliness and efficiency
- Assisted customers with information regarding menu offerings and nutrition information
- Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints
- Promoted new products and price changes by creating and updating signage
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds
- Maintained clean and attractive product displays to entice customer purchases
- Produced food and drink products adhering to company quality and quantity standards
- Replenished products daily for optimal freshness and visibility
- Addressed guest complaints and resolved issues to promote satisfaction
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency
- Relayed information about menu selections and featured products
- Processed sales transactions using POS system
- Cleaned and maintained dining area and condiment stations
- Managed multiple tasks in high-volume environment
Swimming Instructor
Bluefit
08.2020 - 01.2021
- Prepared equipment before each class class and stored items promptly after classes
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions
- Taught daily swim instruction to students varying in ages and skill levels
- Organized and taught swimming lessons to children aged 3 years to 13 years
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs
- Used teaching aids such as kickboards, diving rings and fins correctly to teach students
- Maintained control and safety of class and kept children in flotation always within arm's reach
- Took notes strengths and weaknesses of each child in class to track progress
- Taught five-program components for personal safety, water orientation and stroke development, water sports and games, rescue and personal growth
- Informed site director of concerns regarding health and safety of swim students
- Treated injured students with basic first aid and reiterated safety standards to prevent recurrence
- Helped students of different abilities levels boost health with skill-adjusted classes
- Encouraged participation and increased enjoyment with fun routines and music accompaniment
- Minimized injury risks by advising clients about form and proper clothing
Receptionist
Bluefit
09.2019 - 01.2021
- Answered central telephone system and directed calls accordingly
- Managed multiple tasks and met time-sensitive deadlines
- Confirmed appointments, communicated with clients and updated client records
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Responded to inquiries from callers seeking information
- Sorted, received and distributed mail correspondence between departments and personnel
- Received and routed business correspondence to correct departments and staff members
- Resolved customer problems and complaints
- Answered and quickly redirected large volume of calls on central system
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
- Drafted professional memos, letters and marketing copy to support business objectives and growth
- Kept reception area clean and neat to give visitors positive first impression
- Corresponded with clients through email, telephone or postal mail
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Maintained building security by monitoring logbook and issuing visitor badges
- Answered phone promptly and directed incoming calls to correct offices
Lifeguard
Bluefit
09.2019 - 01.2021
- Monitored safety of guests in and around swimming pool
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness
- Maintained rescue equipment by conducting inspections and completing basic repairs
- Completed basic maintenance and repairs to keep pools functioning properly
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly
- Scrutinized pool deck area to prevent possible injuries or fatalities, minimizing emergent situations
- Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment
- Detailed safety rules and procedures regarding activities to customers and guests
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges
- Inspected pool during shift and skimmed toys and trash that could clog pool pump
- Checked pool and surrounding areas for hazardous conditions
- Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons
Kitchen Hand
Raglan Tavern
05.2016 - 08.2019
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
- Plated hot meals and salads in aesthetically pleasing arrangements
- Made food according to standard recipes with requested changes for customer satisfaction
- Sanitized dining ware and kitchen equipment according to health code standards
- Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy
- Lifted and carried heavy materials
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Maintained composure and work quality while under stress
Hairdresser Work Experience
Mt Larcom Hair Design
06.2018 - 07.2018
- Maintained excellent attendance record, consistently arriving to work on time
- Worked closely with the head hairdresser to maintain optimum levels of communication to effectively and efficiently complete projects
- Identified issues, analyzed information and provided solutions to problems
- Assisted hairdressers with cutting, coloring and styling hair to maintain salon workflow efficiency
- Prepared clients for hair cuts and styles with soothing shampoo work
- Completed basic styles for regular customers by using strong blow-drying and curling abilities
- Assisted hair stylists with colorwork by applying base colors and toners
- Answered telephone calls to provide information and schedule new appointments
- Entertained children during cuts to allow guardians to fully focus on appointment services
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies
- Offered exceptional service and support to walk-in and scheduled customers
Education
High School Diploma -
The Cathedral College
Rockhampton, QLD11.2020
Skills
- Process optimization
- Cash Handling
- Organization
- Reliable
- Trustworthy
- Staff training and development
- Health and safety compliance
- Property maintenance
- Complaint handling
- Sales and marketing
- Security management
- Reservation management
- Cash handling
- Guest experiences
- Safety procedures
- Food and beverage operations
- Training and mentoring
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Problem-solving
Certification
- First aid
- RSA
- RSG
- RMLV
- Liquor approved manager’s license
- Blue Card
- National police check
- Certificate 2&3 in sport and recreation
- Certificate 3 & 4 in fitness
- Pool Lifeguard Certificate
- Swim Teaching Australia Certificate
Timeline
Hotel Duty Manager
Berserker Tavern
10.2024 - Current
Bar Manager
The Strand Hotel
07.2024 - 10.2024
Bartender
Berserker Tavern
03.2023 - 07.2024
bartender/bistro/bottle SHOP
THE CARROLEE HOTEL
04.2022 - 03.2023
BARTENDER
The victoria tavern
11.2021 - 03.2022
Bartender
The Criterion Hotel
06.2021 - 08.2021
Cafe Attendant
The Two Professors
02.2021 - 06.2021
Swimming Instructor
Bluefit
08.2020 - 01.2021
Receptionist
Bluefit
09.2019 - 01.2021
Lifeguard
Bluefit
09.2019 - 01.2021
Hairdresser Work Experience
Mt Larcom Hair Design
06.2018 - 07.2018
Kitchen Hand
Raglan Tavern
05.2016 - 08.2019
High School Diploma -
The Cathedral College
Similar Profiles
Sagar OliSagar Oli
Chef De Partie ( Full-time ) at Berserker TavernChef De Partie ( Full-time ) at Berserker Tavern
Corey SansolaCorey Sansola
Deckhand/Fish Picker at Commercial Fishing F/V Berserker, F/V Sammy DDeckhand/Fish Picker at Commercial Fishing F/V Berserker, F/V Sammy D
Raven MurphyRaven Murphy
Hostess/ Waitress at Not Your Mamas Café and TavernHostess/ Waitress at Not Your Mamas Café and Tavern