Makenzie Driscoll
Caroline Springs,VIC
Summary
Experienced Crew Trainer with 3 years of customer service experience. Focused on maximising team success by providing new members with great training and support. Extensive knowledge of food safety, cleaning and sanitizing procedures. A Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
3
3
years of professional experience
Work History
Picker
Mecca Distribution Centre
04.2023 - Current
- Monitored and reported student progress and development, offering mentoring as needed
- Worked fast to meet assigned daily picking quotas.
- Used RF scanners to track orders and verify accuracy.
- Pulled orders quickly to maintain demanding productivity goals.
- Followed safety protocols and procedures to minimize workplace accidents.
- Sorted and organized items in designated areas for easy access.
Crew Trainer
Barista
03.2020 - Current
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Set positive example for team members by providing high-quality, efficient service.
- Trained other employees in customer service, food safety, and performance requirements.
- Maintained current knowledge of all team position requirements.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Designed and executed training programs for new and existing crew members to provide knowledge, skills and techniques in performing tasks.
Education
High School Diploma -
Catholic Regional College Sydenham
10.2022
VET CERT III allied health certificate. -
Catholic Regional College
2022
Skills
- Team Exercises
- Safe Food Handling Practices
- Course Materials Development
- Station Preparation
- Training Tools and Resources
- Crew Monitoring
- Delegating Work
- Crew Assistance
- Customer Service
- Rewards Programs
- Cash Register Operation
- Upselling Techniques
- Sales and Promotions
- Customer Seating
- Work Task Prioritization
Timeline
Picker
Mecca Distribution Centre
04.2023 - Current
Crew Trainer
Barista
03.2020 - Current
High School Diploma -
Catholic Regional College Sydenham
VET CERT III allied health certificate. -
Catholic Regional College
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