Makereta Naliva

• Shift work on banquet dinners at Parliament House in Canberra, catering assistant, Universities dinners, Aged Care home kitchen aid, and cleaning.
• Supported other departments such as production or quality control as needed, fostering collaborative working environment focused on shared success.

• Professionalism and Integrity: Willingness to work late hours and during weekends when required
• Demonstrate duties with minimal supervision
• Punctuality Demonstrate strong people management Demonstrate effective personal, team & time management Exhibit effective leadership and supervision Acknowledge accountability within the scope of the position Customer Service, Sales and Marketing: Assist in development and implementation of the company’s strategic and operational plans Assist in development, implementation, training and management of standardized policies and best practices throughout the company
• Punctuality Demonstrate strong people management Demonstrate effective personal, team & time management Exhibit effective leadership nd supervision Acknowledge accountability within the scope of the position Customer Service, Sales and Marketing: Assist in development and implementation of the company’s strategic and operational plans Assist in development, implementation, training and management of standardized policies and best practices throughout the company
• Conduct weekly and monthly staff meetings to gather and share information openly
• Build relationship/rapport with corporate clients and other working customers to retain clients for repeated business
• Provide excellent customer service both in person and by phone/email
• Meet Sales and targets as set out by Management
• Invoicing/Refunds: Booking/Refund procedures must be adhered and any related airline issues must be directed to Office authority and management
• All Invoices should be checked 100% and signed before forwarding to Customers and Finance Department
• For refunds, obtain relevant details from customers as per their request and apply refunds on timely manner
• Coordinate with Finance/Customer to pay refunds without delay
• Debtors Collection/Cash/ADM: Obtain relevant ADM details from finance before it gets charged to the company
• Action all ADM notifications
• Follow up with respective airline until it is all resolved
• Coordinate with Finance team to ensure that customer statements are delivered to respective customers on timely manner
• Follow up Debtors with help of Finance team
• Personal cheque should not be accepted unless authorized by Management
• Also prior approval should be obtained to accept any cheque from the customer who does not have an account with the company
• Staff handling cash must be responsible for collecting cash from customers and bear cost immediately if money goes missing
• Ensure that required forms are filled for any credit card payment
• Also check whether airline accept credit card or not
• Ensure that all customers holding account are within their credit limit and credit period.

• Providing fare quotes to corporate and walk in clients on various routes to meet needs and demands of travelers by checking system fares on Sabre system or Market Fares or airlines
• Ensure that quotations with alternative options are to be provided to customers at least within 2 hours from customers request
• At all times when providing quotes always give advice on travel itinerary details such at departure and arrival times, information on visas, baggage allowance, ticketing deadline and conditions of fares quoted
• Offer consistent high level customer service to ALL customers throughout day (working hours and outside of working hours)
• Deal with complicated customer itineraries and provide best possible solutions to customers
• Keep tabs on competition and obtain market intelligence and report to immediate supervisor/branch manager
• Work with colleagues to supply flight itineraries to both corporate and walk-in clients
• Confirm and issue tickets for sub-agents who are non-IATA
• Issuing of tickets for confirmed bookings either Domestic or International
• Issue instant Invoices for all tickets issued
• Prepare daily banking and daily banking report.
• Organized trips for individual, family and business travelers.
• Built strong relationships with clients through exceptional communication and personalized service.
• Worked closely with clients to understand unique needs and meet specific travel desires.
• Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.

Ensure efficient check-in is carried out at check-in counter before passengers board their respective flights

• Ensure disrupted passengers are accommodated and sorted
• Collect and sort flight documents after each flight and forward them to Revenue Accounting
• Prepare sales and close banking at the end of each assigned shift
• Dispatch Rush tag bags to owner’s residence
• Bookings and ticketing at the check-in counter
• Collect and tally boarding passes at boarding gate.
• Improved traffic flow by analyzing and adjusting signal timings at busy intersections.

• Ensure customers general needs are met i.e
• Reservations, Ticketing, PTA and Medical Evacuation
• Ensure all emails are acknowledged
• Reply promptly to all requests
• Prepare business itineraries
• Issue Proforma Invoices Prepare authorized rebate and normal travel tickets
• Prepare PTA’s
• Carry out check in for passengers travelling from Nausori to other Domestic routes at check in counter at Nausori airport
• Deal with customer complaints
• Assist general operations like ensuring switchboard operations are maintained and distribute calls to staff members accordingly.

• Compile daily opening and closing reports for ALD, MTM & PNK processes
• Assign batches to keyers using citrix software
• Audit flight coupons, excess baggage, MCO’s, Match to manifest list and Passenger Name Keying Compile production for the keyers and auditor
• Filing of keyers and auditors production sheets
• Correspond with clients and other supervisors on any work process issues
• Relieving Supervisor on his absence.
• Adhered to strict deadlines for completing assigned tasks while maintaining a high degree of accuracy in all work performed.
• Utilized established methods for data processing and analysis for consistency and accuracy.
• Applied data validation procedures to support and enforce data integrity.
• Identified data errors and discrepancies and implemented swift corrections.
• Located and corrected data entry errors and reported to management.
• Improved data accuracy by implementing quality control measures and verifying entered information.

• Inputting, editing and processing of all data via batches for Tyco Fiji Limited’s four (4) divisions being Guardforce (Fiji), Armourguard (Fiji), ADT Security and Wormald on a monthly basis
• Posting of all batches for debtors sub-ledger to ensure sales and invoicing figures are processed and produced in line with Tyco International’s strict reporting deadlines
• Posting and processing of all standing ledger journals entries
• Posting and processing of payroll on a weekly basis for over 800 employees
• Inputting of all divisional budgets for the financial year
• Overseeing the maintenance and running of the current accounting system (includes monthly reconciling/updating and balancing of all parameter files) Ensuring all management reports are circulated to relevant personnel on a timely basis.

Batching and entering of data for posting

• Registering files for clients Processing of payments
• Assist in maintenance of front desk and switchboard