Makino Yukiko
Waitress
205Bell St, Preston Melbourne,VIC
Summary
I have over 3 years experience as a customer service in food and beverage or hospitality industry.
Friendly customer service with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility.
Dedicated to delivering positive customer experience through genuine hospitality.
Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Service Crew Member
Toba seaside hotel
Mie, Japan
07.2023 - 08.2023
- Greeted and served guests with warmth, courtesy and efficiency, leading to loyal, returning customers.
- Resolved customer complaints with urgency and positive action to satisfy guests and promote return visits.
Customer Service Cashier
Universal Studios Japan
Osaka, Japan
04.2023 - 06.2023
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Greeted customers in a friendly manner and assisted with their inquiries.
- Maintained work area and kept cash drawer organized.
Kitchen Helper, Waitress Helper
Restaurant Season
Osaka, Japan
11.2022 - 02.2023
- Prepared variety of foods according to exact instructions and recipe specifications.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
- Maintained a professional attitude while working in a fast-paced environment.
- Responded promptly to customer inquiries about menu items, ingredients, and prices.
Education
Kwanseigakuin University
Hyogo Japan03-2020
Skills
- Guest Services
- Customer Service
- Customer Satisfaction
- Food Preparation
- Cleaning and Sanitation
- Continuous Improvement
- Order Accuracy
- Beverage preparation
- Performance improvement
- Cash Handling
Languages
Japanese
Native/ Bilingual
English
Professional
French
Elementary
Certification
- Driving license
- Motorcycle license(within 250cc)
- RSA(preparing now)
VISA STATUS
- Working holiday visa
:16 December 2024
INTERST
- Driving cars
- Reading books
- Cycling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Service Crew Member
Toba seaside hotel
07.2023 - 08.2023
Customer Service Cashier
Universal Studios Japan
04.2023 - 06.2023
Kitchen Helper, Waitress Helper
Restaurant Season
11.2022 - 02.2023
Kwanseigakuin University
- Driving license
- Motorcycle license(within 250cc)
- RSA(preparing now)
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