Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Maks Markov

Mount Cohal,NSW

Summary

IT professional with a Certificate IV in Cyber Security and pursuing a Diploma of IT, specializing in system troubleshooting, network reliability, and IT infrastructure. Proficient in Linux and Windows environments, with hands-on experience resolving server and hardware issues. Recognized for problem-solving, independence, and a commitment to security and operational excellence. Eager to contribute to Amazon’s data center operations and develop expertise in large-scale, high-density environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Team Member

Ampol
10.2023 - Current
  • Customer Service and Conflict Resolution: Experienced in providing excellent customer service and effectively resolving conflicts to maintain positive outcomes.
  • Independent and Reliable: Proven ability to work independently and be trusted with responsibilities, ensuring tasks are completed accurately and on time.
  • Problem-Solving: Strong critical thinking skills, capable of troubleshooting and resolving issues efficiently under pressure.

Driver

Dominos
04.2019 - 04.2024
  • Interacting with customers with a warm and professional demeanor
  • Efficiently planned the tasks to ensure timely and quality completion
  • Maintained a neat and well-groomed appearance, reflecting positively on the brand and creating a favorable impression on customers
  • Navigated through various barriers to ensure tasks are completed
  • Addressed customer inquiries, concerns, and requests
  • Managed cash transactions accurately, ensuring proper handling of payments and maintaining financial accountability in adherence with company policies
  • Maintained a positive and warm customer service

Lifeguard

YMCA & Hornsby Council
09.2019 - 07.2022
  • Demonstrated exceptional communication skills by providing clear and concise instructions to a variety of stakeholders
  • Assessed and addressed potential risks in real-time
  • Being proactive to ensure safety is maintained
  • Build rapport with diverse groups of patrons, fostering positive interactions and enhancing the overall guest experience
  • Contributed to a cohesive team dynamic and productive work environment
  • Conducted regular safety equipment checks, identifying maintenance needs, and acting accordingly to resolve issues
  • Engaged in continuous training and certification updates
  • Managed challenging situations with composure and professionalism
  • Maintained accurate incident logs and documentation
  • Provided assistance and guidance to a variety of individuals
  • Prevent accidents and respond effectively to emergencies

Food Retailer

Subway
12.2017 - 12.2019
  • Fulfilling orders to company and customer standards
  • Maintaining cleanliness and organization
  • Interacted with customers in a friendly and efficient manner
  • Managed cash transactions and banking
  • IT and cyber security qualifications
  • Proficient in Google Suites and Microsoft Office Suites
  • Customer service
  • Working towards KPIs
  • Professionalism and integrity
  • Problem solving
  • Attention to detail and accuracy
  • Warm and approachable
  • Organizational skills and attention to detail
  • Strong communication skills to effectively liaise with employees, clients, and other departments
  • Driven work ethic and positive attitude
  • Highly technically proficient and comfortable with new technologies

Education

Diploma - Information Technology

TAFE NSW
NSW
06-2025

Certificate IV - Cyber security

Tafe
12-2024

Certificate III - Cyber Security

TAFE NSW
NSW
12-2023

High School Diploma -

Killara High School
12.2021

Skills

  • Proficient in Google Suites
  • Proficient in Microsoft Office Suites
  • Customer service
  • Professionalism and integrity
  • Problem solving
  • Attention to detail
  • Accuracy
  • Warm and approachable
  • Organizational skills
  • Driven work ethic
  • Comfortable with new technologies
  • Teamwork and collaboration
  • Problem-solving
  • Clear communication
  • Collaboration and teamwork

Certification

  • HLTAID001 Provide cardiopulmonary resuscitation
  • HLTAID002 Provide basic emergency life support
  • HLTAID003 Provide first aid
  • PUAEME001B Provide emergency care
  • PUAEME003C Administer oxygen in an emergency situation
  • PUAOPE010C Operate an automated external defibrillator in an emergency
  • SISCAQU006 Supervise clients in aquatic locations

Languages

Bulgarian
Native or Bilingual
English
Native or Bilingual
Macedonian
Professional Working

Timeline

Team Member

Ampol
10.2023 - Current

Lifeguard

YMCA & Hornsby Council
09.2019 - 07.2022

Driver

Dominos
04.2019 - 04.2024

Food Retailer

Subway
12.2017 - 12.2019

Diploma - Information Technology

TAFE NSW

Certificate IV - Cyber security

Tafe

Certificate III - Cyber Security

TAFE NSW

High School Diploma -

Killara High School

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Maks Markov