Maksim Astafiyev
Melbourne,VIC
Summary
Proven Duty Manager at OISC, adept in Zamboni Operation and excelling in customer service, significantly enhanced facility efficiency and customer satisfaction. Expert in staff training and operational improvements, demonstrated through cross-training initiatives and meticulous attention to detail. Achieved notable gains in productivity and service quality, embodying a results-driven approach with a blend of technical and interpersonal skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Duty Manager
OISC
12.2023 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Maintained the ice, and operational systems, to improve quality and productivity
- Have been responsible for the pro shop. Stock & orders. Including skate sharpenings.
- Boosted efficiency in routine tasks through cross-training on multiple job functions within the facility team.
- Increased customer satisfaction by providing clean, safe, and well-maintained facilities for recreational use.
Education
VCE-VM - Physics
Carwatha College P-12
Noble Park North, VIC08.2023
Skills
- Extremely quick learning
- Efficiency/productivity
- Customer Service
- Customer service focus
- Time Management
- New Employee Training
- Attention to Detail
- Zamboni Operation Proficiency
- Problem-Solving
Certification
HLTAID010 - Provide basic emergency life support
HLTAID011 - Provide First Aid
Languages
English
Professional Working
Russian
Native or Bilingual
Timeline
Duty Manager
OISC
12.2023 - Current
VCE-VM - Physics
Carwatha College P-12
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