Greeted customers upon arrival to site with welcoming guidance and check-in processes.
Solicited and reviewed guest feedback and promptly resolved complaints.
Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Implemented incentive program that brings opportunity for customers to bring prohibited dog breeds (Presa Canario and Saarloos Wolfdog), that increased customer interest and customer base by 10%.
Assisted with development and distribution of marketing materials for facility.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Voluntary Service Swimming Coach
Ivan Yoong AISM
02.2019 - 10.2019
Implemented training strategies according to swimmers levels and experience which suited and supported each individuals and entire team performance.
Adapted teaching strategies to match the development and abilities of students.
Observed all swimming strokes of each athlete to provide feedback and share experience to carefully correct and improve techniques.
Rehearsed water safety and lifesaving measures to prevent accidents and when a new fish joined the group of torpedoes.
Operation Executive
Clement Chew Atlas Solution Group
08.2018 - 01.2019
Providing assistance in business operations such as marketing, finance, social media and business strategies.
Efficiently and effectively identified and solved problems that impacted direction of business.
Managed employees, facilities, venues and attendances.
Contacted venues for bookings and coordinated with Coaches to arrange training programs and timetable.
Wrapped up Protective Services course with an arranged venue for graduation, hiring media and hospitality services.
Voluntary Service Tutor/Childcare Worker
Ivan Yoong AISM
04.2018 - 09.2018
Instructed over 30 refugee students by developed curriculum and exciting group activities to create entertaining computer games using Java.
Developed and tailor lesson plans to the needs of individual students based on academic strengths and weaknesses.
As a team of young teachers, wiring past the problem and jumping straight to the solution was the key to successful teaching of the class.
Build and maintain strong relationships with each student by facilitating open lines of communication and having one-on-one discussion to assess student progress, behaviour and problem solving during. studies.