Maksuda AKTER

Admin Officer

Australian Global Academy

04.2023 - Current

Good understanding of the Skills First Contract
Good understanding of Adult Community and Further Education
Excellent communication and interpersonal skills including mature and professional approach to customer service
Excellent presentation skills and is confident and attentive to clients
Strong computer skills including the ability to use Axcelerate, MS Word, Excel, PowerPoint and email
Good attention to detail with work and able to feedback issues to management in a professional manner
Ability to organise and prioritise tasks, problem solve and ask questions when needing further clarification
Dedicated, committed, hardworking team member
Great understanding of Education and Youth issues
Enrolling data, photocopying reports, documents and correspondence, or printing or binding documents associated with vocational training activities
Answering phone calls
Directing phone calls to the appropriate person, taking messages and assisting clients when directed.
Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Updated reports, managed accounts, and generated reports for company database.
Enhanced overall office productivity through effective staff management and coordination of daily tasks.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
Contributed to successful projects by providing essential administrative support and resource management.
Improved communication within the organization through regular updates on policies, procedures, and key events.
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Created, prepared, and delivered reports to various departments.
Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
Promoted a culture of continuous improvement by regularly reviewing current practices and identifying opportunities for enhancement.
Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
Streamlined office processes by implementing efficient administrative systems and procedures.
Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained inventory of office supplies and placed orders.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Performed wide-ranging administrative, financial and service-related functions.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Completed daily logs for management review.
Increased customer service success rates by quickly resolving issues.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
Proofread and edited documents for accuracy and grammar.
Trained and supervised employees on office policies and procedures.
Managed data and correspondence to secure information across complex landscapes of organizational departments.
Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Drafted common document templates to reduce time spent creating documents from scratch.
Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Volunteered to help with special projects of varying degrees of complexity.

Summary

Overview

Work History

Admin Officer

Education

Postgraduate of Computer Diploma in Engineering Science -

Bachelor of Business Administration -

H S C -

S S C -

Skills

Certification

Languages

Timeline

Admin Officer

Postgraduate of Computer Diploma in Engineering Science -

Bachelor of Business Administration -

H S C -

S S C -

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