Maksuda Mim
Melbourne
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Big daddy's fresh market
Wyndham vale
06.2024 - Current
- Assisted customers with inquiries and provided product information.
- Handled customer complaints and ensured resolution of issues.
- Processed orders and managed returns efficiently.
- Maintained knowledge of products to assist customer selections.
- Collaborated with team members to improve service quality.
- Ensured a clean and organized workspace for customer interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Took special orders in person and over telephone, generating additional revenue every month.
Education
Bachelor - Information Technology
Torrens University Australia
Melbourne, VICSkills
- Technical support
- Customer service
- Problem solving
- Team collaboration
- Data analysis
- Order processing
- Email management
- Customer relationship management (CRM)
- Multitasking and organization
- Team development
- Payment processing
- Strong teamwork
- Multi-task management
- Process improvement
- Information systems
References
References available upon request.
Timeline
Customer Service Representative
Big daddy's fresh market
06.2024 - Current
Bachelor - Information Technology
Torrens University Australia