Maksudul Karim Chowdhury
Templestowe,VIC
Summary
Dynamic and customer-focused professional with over 3 years of experience in retail sales, customer service, and team leadership. Proven ability to exceed sales targets, enhance store performance, and deliver exceptional service in fast-paced environments. Adept at handling customer inquiries, managing transactions, and maintaining a high standard of store operations.
Overview
3
3
years of professional experience
Work History
Sales Officer
Robi Axiata
Bangladesh
09.2024 - 02.2025
- Led a team of 14 sales reps, exceeding sales targets by 20%.
- Analyzed feedback to refine services, resulting in a 10% revenue boost.
- Regularly checked retailer stock levels to ensure product availability.
- Interacted with customers frequently to collect feedback and enhance the customer experience.
Customer Service Representative
Shwapno Grocery Store
Bangladesh
08.2023 - 08.2024
- Delivered exceptional customer service, assisting customers with product selection and providing personalized recommendations.
- Efficiently handled customer complaints and returns, ensuring swift resolutions and maintaining customer loyalty.
- Maintained store organization and visual displays.
- Collaborated with team members to achieve sales targets, contributing to overall store success and enhancing team performance.
Team Member
Shwapno Grocery Store
Bangladesh
03.2022 - 07.2023
- Provided exceptional customer service, assisting customers with product selection and inquiries.
- Handled cash transactions, maintaining accuracy and speed in a high-volume environment.
- Ensured shelves were consistently stocked and organized, contributing to a seamless shopping experience.
- Worked collaboratively with team members to meet daily sales goals and enhance store performance.
Team Member
Burger King
Bangladesh
12.2021 - 05.2022
- Provided exceptional customer service, ensuring positive dining experiences
- Handled cash transactions and register operations with efficiency and accuracy.
- Maintained high food safety standards and ensured compliance with hygiene regulations.
- Worked closely with team members to improve restaurant efficiency and operations.
Education
Masters in Logistics & Supply Chain Management -
La Trobe University
Melbourne, VICBachelor of Business Administration
Independent University Bangladesh
Bangladesh 09-2022
Skills
- Retail Sales & Target Achievement
- Customer service
- Customer relationship management
- Effective communication
- Team collaboration
- Problem solving
- Cash handling
- Time management
- Microsoft Office
- Google Workspace
- CRM
Availability
- Monday: During flexible hours
- Tuesday: Available all day
- Wednesday: Available during flexible hours
- Thursday: Available during flexible hours
- Friday: Available during flexible hours
- Saturday and Sunday: Available all day
- Public Holidays: Available all day
Timeline
Sales Officer
Robi Axiata
09.2024 - 02.2025
Customer Service Representative
Shwapno Grocery Store
08.2023 - 08.2024
Team Member
Shwapno Grocery Store
03.2022 - 07.2023
Team Member
Burger King
12.2021 - 05.2022
Masters in Logistics & Supply Chain Management -
La Trobe University
Bachelor of Business Administration
Independent University Bangladesh
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