Malcolm Holdem
Thirlmere,NSW
Summary
Highly motivated and self-driven individual with a proven track record of excellence in business operations, team leadership, and effective problem solving. Keen to impart my extensive and relevant knowledge in an organization that values commitment to excellence and provides opportunities for professional growth and development.
Overview
28
28
years of professional experience
Work History
Manager
Camden Hire
01.2022 - Current
- Day to day running of the office
- Managing drivers, yard staff and workshop staff
- Preparation of hire documentation for clients
- Allocation of correct equipment to ensure minimum lost time and value for money for each and every client
- Allocate deliveries to drivers using the Dispatch Centre within the Point of Rental Programme
- Train new and existing staff on the use of equipment from small hand tools such as chain saws, excavators, skid steer loaders smooth drum rollers
- Demonstrate to clients the operation of zero turn mowers excavators skid steers both at Casula and when delivering on site
- Safety load equipment on the truck using forklift and or hiab crane
- Assist In wash bay when demand requires
- Assist and provide guidance in workshop with maintenance and repairs
- Provide telephone assistance with client having difficulty In operating hired equipment or encountering problems
- Attend Management meetings for the entire Camden Hire Group
- Proactively strive to secure new business
- Attend and conduct site inspections to identify any potential safety hazards prior to the delivery and installation of site sheds and temporary fencing
- Manage disputes
- Installation of VMS Boards, Site Security Cameras, Portable Traffic Lights
- On-site troubling shooting and diagnostics.
Manager
Huey Pty Ltd t/as - Narellan Self Storage
01.2015 - 01.2022
- Day to day running of the office, managing multiple sites, developing, and generating sales and leads
- Managing the administrational team
- General maintenance, management of trades whilst onsite, site presentation, vehicle presentation, booking customers in and out, Renting storage space, retention of existing client base, maintaining rapport with current customers
- Answering all enquiries by phone, email, social media and in person, receiving and dispatching deliveries for customers, use of forklift, processing arrears
- Management of vacant units and communal areas, cleaning office, processing invoices, training staff, staff rostering, stock control
- Use of Storeman software, PTI Security Software, marketing services, maintain Workplace Health and Safety, attend courses, developing marketing program and maintenance of the social media pages.
Project Manager – Self Employed
CWS
01.2004 - 01.2022
- Cleaners with Solutions’ offer a comprehensive approach to property maintenance
- Services include lawn maintenance, painting, carpet cleaning, air conditioning servicing, pressure cleaning and graffiti removal.
Driver Training Instructor
DECA
01.2014 - 01.2015
- Displaying effective interpersonal and communication skills by meeting and greeting clients and present practical demonstrations and instruction to course participants through classroom-based teaching
- Provide theory-based learning in the student’s vehicle on a closed course which specific instructions which included emergency situations and general on road droving scenarios
- Providing vehicle inspections and completing administrative tasks associated with course content
- Ensured OH&S principles are followed, ensure students are safe and learning throughout the day, assess those that are training and commutes daily with management.
Residential Supervisor
HAS
01.2014 - 01.2015
- Enforcement of Department of Education and Boarding School guidelines and supervision of the duty team
- Providing rapid response and incident reporting for situations of anti-social behavior, medical and fire emergencies
- Accurately utilizing the DET software database system
- Effectively liaising with students, parents, boarding school personnel and NSW Police
- Providing mentoring and monitoring welfare of boarding school students.
Leading Senior Constable
NSW Police Force
01.1996 - 01.2008
- Attendance, assistance and investigation of daily jobs such as domestic violence, assaults, break and enter, property theft, and malicious damage, robbery, serious assault, theft and fraud matters
- Pro-actively patrolling streets by vehicle, foot or bicycle; Traffic control and coordination of traffic accidents
- Responding to calls to Police Assistance Line (PAL) and Triple Zero (000)
- Issuing Infringement Notices; Incident and Emergency Management
- Roster Officer planning and delivering work schedules for the Local Area Command
- Participation in the Target Action Group at both Macquarie Fields and Camden Local Area Commands
- Conduct of licensing activities
- Fleet Manager, plan clothed and general duty vehicles
- Reliving Sergeant, Mobile Supervisor, Custody Sergeant, Station Manager
- CRASH Investigation Unit attendance at all serious and fatal motor vehicle collisions.
Education
INVESTIGATOR COURSE -
NSW Police
FIELD TEACHING OFFICER WORKSHOP -
NSW Police
OH&S General Induction for Construction Work (White Card) -
WORKCOVER NSW
Certificate IV Scene of Crime Officer Training -
Diploma of Policing - Policing
CHARLES STURT UNIVERSITY
2002
Skills
- Business Operations demonstrating the importance of client relationships and effective customer service with respect to the range of social and cultural backgrounds of each client
- Business Administration effectively and proficiently completing all administrative tasks to deadlines Adept at completing filing, scheduling, and processing of highly important and confidential documents with diligence
- Interpersonal Skills always displaying effective communication, active listening and body language to reinforce the message being communicated and received by clients and colleagues
- Effective Team Leadership adept at building and motivating teams to achieve outstanding results and complete tasks on time and within budget
- Information Technology practically combining technical skills with strong business acumen and operational understanding to ensure all strategies and activities align with business goals
- Pragmatism and Problem Solving with strong critical thinking ability in a pressured environment, providing appropriate responses to both predicted and unexpected problems Providing immediate solutions to potential problems
- Solid commitment to Work, Health and Safety ensuring that all projects are completed within set deadlines, on budget, and in line with all the relevant safety standards and regulations
Timeline
Manager
Camden Hire
01.2022 - Current
Manager
Huey Pty Ltd t/as - Narellan Self Storage
01.2015 - 01.2022
Driver Training Instructor
DECA
01.2014 - 01.2015
Residential Supervisor
HAS
01.2014 - 01.2015
Project Manager – Self Employed
CWS
01.2004 - 01.2022
Leading Senior Constable
NSW Police Force
01.1996 - 01.2008
INVESTIGATOR COURSE -
NSW Police
FIELD TEACHING OFFICER WORKSHOP -
NSW Police
OH&S General Induction for Construction Work (White Card) -
WORKCOVER NSW
Certificate IV Scene of Crime Officer Training -
Diploma of Policing - Policing
CHARLES STURT UNIVERSITY
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