Malae Pouvi

Engage with customers and assist with their inquiries, pursuing a challenging and rewarding role where I can use my customer service skills, communication skills and experience to provide accurate, fast and empathetic support to a range of customers.

• Assisted with banking, lending and online banking services enquiries, developing extreme knowledge within the industry.
• Identify customer wants and needs to build a portfolio and determine the best possible solution to customer enquiries.
• The use of different systems, such as 3270, CSS and Cuscal to further assist with customers banking.

Provided articulate customer service at the front desk, as well as training new junior employees within the office/warehouse. Within this role, I have shown impeccable skills and knowledge about the industry practices and have abided by all company policies, always seeking to improve self-performance.

• Usage of different systems to assist with customer enquiries, such as parcel deliveries, passport enquiries, overseas transactions etc.
• Trained new staff members in operational procedures and system usage.
• Provided support to visitors and meeting attendees.

I have demonstrated clear understanding of the company procedures and guidelines, contributing to the positive culture, building meaningful relationships with customers, as well as colleagues. Working in a highly positive environment has actively pursued personal learning and development opportunities setting myself up for a bright future and career.

• Addressed customer’s needs, questions, or concerns to create the best experience.
• Trained new team members on procedures, customer service, and company policies.
• Greeting customers into lounge gracefully.
• Use of company systems to collect customers data and personal information.
• Use of communication skills to assist with customer inquiries.