Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Malaika Khan

Templestowe Lower

Summary

Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

5
5
years of professional experience

Work History

Casual Sales Assistant

Zara
10.2023 - Current
  • Increased customer satisfaction by providing excellent service and expert product recommendations.
  • Maintained a clean and organized store, ensuring a welcoming environment for shoppers.
  • Boosted sales through effective upselling techniques and deep knowledge of product features.
  • Processed transactions accurately and efficiently, reducing wait times and enhancing the overall customer experience.
  • Providing information about products, promotions, and store policies.
  • Creating visually appealing and stylish merchandise displays.
  • Implementing changes to displays based on new merchandise or promotions.
  • Collaborating with the management team to plan and execute visual concepts.
  • Receiving and unpacking merchandise shipments.

Casual Sales Assistant (Christmas Casual)

Milligram
10.2022 - 01.2023
  • Worked with customers to understand needs and provide excellent service especially when it came to selling them diaries or pens.Increased sales and customer satisfaction through personalized servicing, especially during busy hours of christmas.Stocked merchandise, clearly labeling items and arranging according to size or color, especially renaming all the pens in the draws.Answered questions about store policies and addressed customer concerns, ensured that customers were assisted throughout the whole process of finding stationary they needed
  • E.g: I made sure they got the exact pen refills they needed and showed them to the specific notebook layout they wanted.Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

Casual Sales Assistant

Kikki K
09.2022 - 11.2022
  • Greeted customers and helped with product questions, selections, and purchases.Helped customers complete purchases, locate items, and join reward programs.Maintained clean sales floor and straightened and faced merchandise.Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.Stocked merchandise, clearly labeling items, and arranging according to size or color.Used POS system to process sales, returns, online orders, and gift card activations.

Casual Sales Assistant

Telstra
02.2022 - 05.2022
  • Carried out day-to-day duties accurately and efficiently.Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.Answered product questions with up-to-date knowledge of sales and store promotions.Informed customers of current store promotions to encourage additional sales purchases.

Wedding Receptionist

Jacque (EventsbyJacque)
11.2021 - 02.2022
  • I took calls/met queries and ensured I demonstrated friendliness, respect and willingness to help customers in being able to have there needs met efficiently as well as providing them with the information they need in regards to planning their weddings
  • Self-motivated, with a strong sense of personal responsibility.Managed time efficiently in order to complete all tasks within deadlines.Demonstrated respect, friendliness and willingness to help wherever needed.Excellent communication skills, both verbal and written.

Customer Service

Rolld
09.2021 - 12.2021
  • Under Rolld, I work Front of the house, In which I deal with customer service, serve the clients and listen to queries they have about orders, work out Uber Eats orders, help with closing up in which I take the responsibility with counting the end of shift tills, and offer assistance in cleaning and making sure everything is ready for the next day
  • Handled customer inquiries and suggestions courteously and professionally.Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns with food.

Receptionist

Life Medicine Clinic
12.2019 - 03.2020
  • Managed multiple tasks and met time-sensitive deadlines.Responded to inquiries from callers seeking information.Answered and quickly redirected large volume of calls on central system.Kept reception area clean and neat to give visitors positive first impression.Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.Confirmed appointments, communicated with clients, and updated client records.

Bell Bardia

High School Association
06.2019 - 09.2019
  • Demonstrated respect, friendliness and willingness to help wherever needed.Developed and maintained courteous and effective working relationships.Served customers and followed outlined steps of service from my school to ensure we efficiently meet the needs of those we were serving food too through our school program.

Education

High School Diploma -

Our Lady of Mercy College

Commerce - Marketing

Deakin University

Skills

  • Reliable/hardworking
  • Caring/have a strong passion in wanting to help those around me
  • Organized/Productive
  • Teamwork skills
  • Fundraising
  • Attention to Detail
  • Prioritization and Time Management

Accomplishments

  • I am currently studying a major in marketing with my Commerce degree! At university, I have remained my passion in joining clubs and also volunteering whenever I can.
  • I was part of environment club: This was a short input I had. However I helped to plan the idea of creating reusable bottles for everyone in the school so that less waste could be generated.
  • I was part of the social justice team at my school: I was close in planning how we could work to make a difference in this world, especially in ensuring that we increase the importance of justice for all.

Timeline

Casual Sales Assistant

Zara
10.2023 - Current

Casual Sales Assistant (Christmas Casual)

Milligram
10.2022 - 01.2023

Casual Sales Assistant

Kikki K
09.2022 - 11.2022

Casual Sales Assistant

Telstra
02.2022 - 05.2022

Wedding Receptionist

Jacque (EventsbyJacque)
11.2021 - 02.2022

Customer Service

Rolld
09.2021 - 12.2021

Receptionist

Life Medicine Clinic
12.2019 - 03.2020

Bell Bardia

High School Association
06.2019 - 09.2019

High School Diploma -

Our Lady of Mercy College

Commerce - Marketing

Deakin University

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Malaika Khan