MALAK AL ZIYADAT
Sydney,Australia
Summary
As a diligent and customer-focused individual with experience in assisting customers with their healthcare needs and enquires. I obtain experience in the call centre field performing various tasks handling outbound and inbound calls from clients. I am eager to apply my skills and enthusiasm as a valued team member in your company. I aim to contribute positively to customer experiences and optimising workflow efficiency.
Overview
4
4
years of professional experience
Work History
Financial service provider
Debt negotiators
Sydney, New South Wales
11.2023 - Current
- First point of contact for clients
- Taking inbound and outbound calls from clients
- Logging call details, customer interaction, and relevant information accurately into the company's database
- Adhering to protocols via following call centre scripts, guidelines, and protocols while maintaining a friendly and professional tone
- Meeting the company's KPI
Pharmacy Assistant
Chemist Warehouse
Sydney, NSW
02.2020 - Current
- Works under the supervision of a pharmacist to advise customers on non-medicinal products and assist in stock control
- Being the first point of contact for customers
- Maintaining an organised and well-stocked inventory by restocking the shelves, checking expiration dates, and ordering products when stock is low
- Processing transactions, handling payments, and managing the cash register
- Entering prescriptions and customer information for the pharmacy's computer system accurately
- Staying updated on pharmaceutical products, regulation and industry trends
Education
Bachelor of business - Accounting
University of New England
03.2025
Diploma - Business
Western Sydney University
11.2022
Skills
- POS system operation
- Problem solving abilities
- Cashier support
- Resilience and stress management
- Effective cross functional communicator
- Ability to multi-task
- High attention to detail
- Cash Register
- Intermediate knowledge with the use in Excel and Microsoft word
Languages
Arabic, Advanced (C1)
References
References available upon request
Languages
Arabic
Professional
Timeline
Financial service provider
Debt negotiators
11.2023 - Current
Pharmacy Assistant
Chemist Warehouse
02.2020 - Current
Bachelor of business - Accounting
University of New England
Diploma - Business
Western Sydney University
Similar Profiles
Michael NguyenMichael Nguyen
Audit - Case Manager at Debt NegotiatorsAudit - Case Manager at Debt Negotiators
Allanah YoungAllanah Young
Monitoring Specialist at Solar NegotiatorsMonitoring Specialist at Solar Negotiators
Logan GreenLogan Green
Laborer at The Negotiators Real Estate Group LLCLaborer at The Negotiators Real Estate Group LLC