Malak Helbawi
Roselands
Summary
Dedicated and cooperative individual who will readily be involved in every aspect of the job with experience in fostering positive client relationships and providing exceptional customer service in fast-paced environments. Proven ability to identify customer needs, resolve issues promptly, and enhance overall satisfaction through effective communication and problem-solving skills. Skilled in developing strong relationships with clients, managing inquiries, and executing follow-ups to ensure a positive experience. A dedicated team player committed to fostering a positive and supportive environment that drives customer loyalty and business growth.
Overview
4
4
years of professional experience
Work History
Receptionist
Foodlink Australia
03.2023 - Current
- Customer Satisfaction: Successfully managing customer inquiries and complaints can lead to improved customer satisfaction ratings, fostering loyalty and repeat business.
- Efficient Operations: Streamlining communication between departments (such as management, sales, and logistics) can enhance overall operational efficiency.
- Positive First Impressions: Being the first point of contact for customers, a receptionist can create a welcoming environment, promoting a positive brand image.
- Data Management: Effectively handling and organizing customer data, appointments, and inquiries can improve the accuracy of the information used for decision-making and marketing strategies.
Receptionist
Fernwood Women's Health Club
06.2020 - 03.2023
- Member Retention: Contributing to high member retention rates through excellent customer service, fostering relationships, and addressing member needs and concerns.
- Positive Member Experience: Creating a welcoming environment that encourages members to return, resulting in positive reviews and referrals.
- Effective Communication: Successfully facilitating communication between members and staff, ensuring that information regarding classes, schedules, and programs is accurately conveyed.
- Administrative Efficiency: Implementing and managing efficient administrative processes, such as member sign-ups and renewal procedures, leading to improved operational functionality.
- Sales Growth: Supporting the sales team by efficiently managing leads and upselling memberships, classes, and personal training sessions.
Education
Bachelor of Medical Science
Western Sydney University
Sydney, NSW2024
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Office Administration
- Service-oriented mindset
Timeline
Receptionist
Foodlink Australia
03.2023 - Current
Receptionist
Fernwood Women's Health Club
06.2020 - 03.2023
Bachelor of Medical Science
Western Sydney University
Similar Profiles
Siddhartha GhaleSiddhartha Ghale
Forklift Operator at Foodlink AustraliaForklift Operator at Foodlink Australia
Farrukh AdeedFarrukh Adeed
Office Admin/Data Processing at Foodlink AustraliaOffice Admin/Data Processing at Foodlink Australia
Zarar ShamsZarar Shams
Warehouse Supervisor at Foodlink AustraliaWarehouse Supervisor at Foodlink Australia