Malak Kong Chol
Noble Park,VIC
Summary
Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities..
Overview
2
2
years of professional experience
Work History
CBA Customer Services
Probe Group
01.2023 - 03.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Handled escalated customer concerns with diplomacy and tact, finding agreeable solutions that satisfied both parties.
- Developed expert product knowledge by attending training sessions and keeping up-to-date with company policies and procedures.
- Managed high call volumes while maintaining a calm demeanour and professional attitude under pressure.
- Provided support during peak periods, effectively managing workload to avoid dropped calls or missed opportunities.
- Balanced competing priorities effectively while consistently meeting deadlines in a fast-paced work environment.
- Offered additional resources or referrals to customers as needed, demonstrating commitment to their satisfaction beyond the initial interaction.
- Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
Amazon Fulfilment Centre
Adecco
05.2022 - 06.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained excellent attendance record, consistently arriving to work on time.
- Worked flexible hours across night, weekend and holiday shifts.
- Used RF scanner to stow away products
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Pick Packer
Fergys Honest to Goodness Food
11.2021 - 01.2022
- Maintained clean and organised work environment, promoting safety and productivity.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Inspected products before shipment and upon arrival to maintain best-in-class service quality and high standards of customer service.
- Proved successful working within tight deadlines and fast-paced environment.
- Maintained neat and organised work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Inspected items for defects and damage.
Food Production Worker
PATTIES FOODS
08.2021 - 10.2021
- Prepared and built food items according to standardized recipes and directions.
- Stored food properly by adhering to food safety policies and procedures.
- Adhered to company safety policies and procedures for proper food safety and sanitation.
- Maintained clean work areas for optimal food quality.
- Assembled and packaged food items securely to meet company standards.
- Operated food production equipment safely and responsibly for quality output.
- Complied with food storage and handling procedures for safe, hygienic operations.
- Increased safety standards by following proper sanitation procedures and wearing appropriate protective gear.
- Supported overall facility cleanliness through adherence to strict cleaning schedules.
- Contributed to a positive work environment by fostering strong relationships with team members and displaying a proactive attitude towards problem solving.
- Proactively communicated with supervisors regarding any potential issues or concerns, maintaining open lines of communication for a smooth-running operation.
Waitress
The Grand Receptions
05.2021 - 05.2021
- Bussed and reset tables to keep dining room and work areas clean.
- Inspected dishes and utensils for cleanliness.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
Certificate III - Certificate III Community Services
GenU Training
Melbourne, VIC11.2024
Skills
- Problem Solving
- Time Management
- Adaptability
- Creativity
- Willingness to learn
- Active listening
- Interpersonal skills
- Team Collaboration
- Presentation Skills
- Customer Service
- Computer Skills
- Microsoft Office
- Work Prioritisation
- Quality Control
- Call Centre Operations
Additional Information
HLTAID011- Provide first aid
HLTAID010- Provide basic emergency life support
HLTAID009- Provide cardiopulmonary resuscitation
Timeline
CBA Customer Services
Probe Group
01.2023 - 03.2023
Amazon Fulfilment Centre
Adecco
05.2022 - 06.2022
Pick Packer
Fergys Honest to Goodness Food
11.2021 - 01.2022
Food Production Worker
PATTIES FOODS
08.2021 - 10.2021
Waitress
The Grand Receptions
05.2021 - 05.2021
Certificate III - Certificate III Community Services
GenU Training
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