Malak Samei

1. Timber and Cement Expertise: Assist customers in selecting the right timber and cement products for their home or workplace projects, considering their specific needs and preferences.

2. Customer Support: Provide exceptional customer service, especially when customers are feeling stressed or unsure about their purchase decisions. Offer guidance and information to help them make informed choices.

3. Equipment Rentals: Help customers with the rental of vehicles (Utes, vans, trailers) as needed for their transportation and project requirements. Determine the appropriate rental duration and deposit amount.

4. Scheduling Coordination: Arrange rental schedules that align with customers' timelines, making the process convenient and efficient.

5. Safety Guidance: Ensure that customers are aware of safety precautions and best practices when handling timber, cement, or rented equipment to prevent accidents and ensure a safe working environment.

6. Main role in timber yard involves a combination of product knowledge, customer service, and logistical coordination to support customers in their construction and home improvement projects.

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Responded to and resolved customer questions and concerns.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Helped store management meet standards of service and quality in daily operations.
• Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.