MALAY KUMAR BISWAS
Summary
Knowledgeable Field service Engineer with solid background in IT analysis and system optimization. Successfully improved system efficiencies and supported large-scale IT projects in previous roles. Demonstrated expertise in problem-solving and technical troubleshooting. Professional specialist with significant experience in warehouse IT and non IT systems analysis, troubleshooting, and technical solutions.
Overview
2
2
years of professional experience
Work History
IT Analyst / End User & Field Service Support
TATA CONSULTANCY SERVICES
01.2023 - Current
- End user IT support/Remote support on a day to day basis
- Field Service support for IT and Non IT equipments
- Troubleshoot and resolve basic software and hardware problems
- Provide support to laptop, desktop, printer thin-clients and other computer peripherals
- Maintenance and Management of IT assets
- Managing hardware and software Requests
- Preparing the SOP documents
- Conduct Technical training
- Support IT service Management as Service level Manager (IT)
- AVD Support through relevant tools
- OS upgrade & Support 10/11
- Warehouse IT support management & configuration and Tech support for RF GUN, Trolley Devices and Folk lift devices.
- Daily Health Check and Housekeeping for IT application
- TCP/IP, DNS, VPN, Wi-Fi troubleshooting
- IT Asset Management
Education
Bachelor of Accounts - Account & Information Technology
Calcutta University
India03-2007
Skills
- IT troubleshooting
- Customer support
- Risk assessment
- Network administration
- IT asset management
- Project-level hardware planning
- Support documentation
- IT service management
- Interpersonal communication
- Reliability
- Problem-solving abilities
- Change management
- Multitasking
Total Experience
Total Experience (TCS): 14 years in Utility and Retail
Languages
English
Full Professional
Projects:-
· Metcash Trading Limited
· Diageo Great Britain Limited
· BJ's Wholesale Club
· AGL
· Npower
· EDF Energy
· Synergy
Tool/Platform Proficiency
- O365, OS 10/11
- Intune
- Active Directory, AAD, Azure Virtual Desktop support
- Incident Management Tools
- ITSM processes and tools
- Service Now
- Soti MobiControl, Papercut
- Desktop Central
Timeline
IT Analyst / End User & Field Service Support
TATA CONSULTANCY SERVICES
01.2023 - Current
Bachelor of Accounts - Account & Information Technology
Calcutta University
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