Malcolm Davies
Marcoola,QLD
Summary
Successful Owner/Operator with expertise in industry and insights on competitors and clientele. Dedicated leader maintains professional relationships and negotiates beneficial deals. Careful Installer with many years of experience in Building / Repair . Expert in installations and carpentry tool use with proven history of success with customer satisfaction rates. Known for working quickly with great integrity and reliability.
Overview
3
3
years of professional experience
Work History
Owner/Operator
Santo Island Dive & Fishing
03
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Owner/Operator
Moruya Cobblers
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
Installer Service Specialist/Garage Door Installer
Best Doors
04.2021 - 02.2023
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Laid out materials and system components to prepare for installation.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
- Supported customer satisfaction, providing detailed instructions and demonstrations on proper system operation.
Handyman
Reliable Handyman Services
01.2020 - 02.2021
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Installed cabinets and shelving units in homes and offices to provide additional space and organization.
Education
High School Diploma -
Kanahooka High School
Kanahooka, NSW1976
Skills
- Marketing Campaign Development
- Contract Negotiation
- Business Process Optimization
- Personnel Management
- Operations Management
- Small Business Operations
- Customer Service
- Employee Training
- Staff Management
- Work Planning and Prioritization
- Building & Maintenance
Timeline
Installer Service Specialist/Garage Door Installer
Best Doors
04.2021 - 02.2023
Handyman
Reliable Handyman Services
01.2020 - 02.2021
Owner/Operator
Santo Island Dive & Fishing
03
Owner/Operator
Moruya Cobblers
High School Diploma -
Kanahooka High School
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