MALCOLM HARDINGHAM

• Coordination of general project purchasing outside the project contract requirements
• Financial risk advice as required
• Project purchasing as requested by specialist teams
• Project reporting (systems under constant review)
• Enhanced site efficiency by streamlining administrative processes within the overall requirement of the project
• Financial issues including preparation of progress claims

Provision of community based transport activities including support elderly clients, people with a disability and other vulnerable members of the community.

- Pickup from place of residence and then to activities which the client would not have been able to attend to otherwise.

- Provide respectful support and ensure they are safely returned home at the end of their activity

• Administration of grant programs including tracking and management of program compliance
• Maintenance of data and grant records

Note that I had to resign my position on health grounds (now resolved) My health situation lead to me moving to Mildura)

• Participated in regular team meetings to discuss ongoing projects, share best practices, and identify areas for potential improvement.
• Mentored junior consultants in best practices for providing exceptional customer service and technical expertise.
• Support participants to secure on going work and actively undertake vocational training which supported work
• In January 2023 I was promoted to the role of Regional Post Placement Support Consultant Northern NSW
• Managed a case load of approx 70 participants
• Revenue collection focus achieving Year In Year Out claim outcome of 67 participants achieving 12 month outcomes
• Focus on Customer Satisfaction achieving 4.7 OUT 5 month on month
• Strong compliance focus with no adverse reporting

• Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
• Generated new business with marketing initiatives and strategic plans as approved by the Board
• Community Engagement
• Role was not continued by the Board due to the impact that COVID 19 shutdowns had on businesses in Coffs Harbour

• Collaborated with local employers to create employment opportunities for disabled clients, fostering strong relationships within the community.
• Established partnerships with local schools and colleges to offer career exploration workshops specifically designed for students with disabilities entering the workforce postgraduation.
• Participated in community programs and events to communicate and promote development of job opportunities for participants.
• Organized workshops and training sessions focusing on essential skills like interviewing techniques, workplace etiquette, and conflict resolution, leading to increased client confidence in navigating the job market.
• Organized job fairs and networking events tailored specifically towards disabled job seekers, connecting them with potential employers in a supportive environment.
• Build Relationship with the Indigenous community of Coffs Harbour (in particular Aboriginal Employment Strategy
• Administration and compliance work completing milestone employment claims

• Assisted clients in overcoming barriers to employment through individualized coaching sessions that addressed specific challenges and needs.
• Maintained accurate documentation of all services provided to clients while adhering to strict confidentiality guidelines set forth by regulatory agencies.
• Educated local businesses about the benefits of employing individuals with disabilities, including tax incentives and the value of diverse workforce contributions.

• Manage the vehicle fleet for the Northern Australia Census Team
• Reduced overall fleet costs with the implementation of a fuel management system.
• Enhanced fleet efficiency by implementing a preventative maintenance program, reducing vehicle downtime.
• Developed comprehensive training programs for drivers, promoting safe driving habits and reducing accident rate and managing insurance claims proactively
• Ensure that the vehicles are disposed correctly at the end of the Census
• Achieve financial benchmarks (example vehicles returned and disposed off well inside budget)

• Department of Social Services - Administration of My Aged Care website with focus on provider compliance
• Indigenous Business Australia - Credit Policy review and portfolio stress testing - Preparation of Report for inclusion in Audit and Annual Report
• Australian Electoral Commission - Electoral Role Audit - Electorate of Canberra

• Member of Australian Government Vehicle Fleet Management contract with the responsibility for managing a a fleet in excess of 1500 vehicles
• Management of Department enquiries and placement of vehicle orders
• Participation in industry events ensuring accurate information was shared with Government Departments
• Fleet Optimisation Reviews on a regular basis
• Administration and reporting for the Department of Finance
• Team Supervision

Completion of Financial risk reviews and reporting as part of the prequalification requirements for the ACT Government

Completion of ACT Government pre qualification reporting and review

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Developed and implemented strategies to increase sales and profitability in consultation with business owners
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Be a conduit between Chinese based business owners and the Australian market

Various roles including

• Credit Management
• Corporate and Small Business Finance
• Personal Lending
• Foreign Exchange Risk Management
• Branch Activities
• Secondment to Papua New Guinea Banking Corporation