Malcolm James
Burnside,QLD
Summary
Proactive Electronic Security Technician with extensive experience in security system design, installation, and troubleshooting. Successfully reduced false alarms and exceeded customer expectations by customizing security solutions and providing exceptional technical support. Skilled in access control systems, video surveillance, and IP camera configuration, bringing a strong commitment to enhancing security and client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Electronic Security Technician
The Pride Group
09.2018 - Current
- Reduced false alarms by calibrating and fine-tuning security system settings.
- Exceeded customer expectations by customizing security solutions to fit their unique needs.
- Updated knowledge of industry trends, staying current with advancements in electronic security technology.
- Increased customer retention through exceptional technical support and customer service.
- Proactively identified potential vulnerabilities in existing systems, recommending appropriate upgrades or modifications as needed for enhanced protection.
- Provided exceptional customer service, addressing inquiries promptly and professionally to maintain strong relationships with clients.
- Demonstrated features and functionality of alarm systems to customers.
- Responded to maintenance calls and troubleshot devices.
Education
Ferntree Gully Technical School
Ferntree Gully, VICSkills
- Access Control Systems
- Security System Design
- System Troubleshooting
- Intercom Systems
- Video Surveillance
- Intrusion Detection
- CCTV installation
- Control Panel Programming
- IP camera configuration
- Structured cabling
- Security system installation
Certification
- Advanced Integriti Technician - Inner Range
- Cert IV Telecommunications and Data
- Telecommunications Technical Specialist
- TecomC4 Level 1
Timeline
Electronic Security Technician
The Pride Group
09.2018 - Current
Ferntree Gully Technical School
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