Maleeha Malik

• Coordinated front desk and concierge operations for a major commercial site serving over 1,000 occupants.
• Managed contractor induction, programmed 200+ access cards/month and maintained site compliance records.
• Processed service requests through multiple channels with 95%+ issue resolution within 24 hours.
• Liaised with tenants, facilities, and cleaning services to maintain service standards and safety protocols.
• Updated incident logs, maintained CCTV monitoring, and managed building entry reports.

• Delivered high-volume administrative services for Centrelink clients, processing multiple claims weekly.
• Managed confidential customer data with 96% accuracy in accordance with government regulations.
• Assisted with escalations and resolved complex inquiries via inbound and outbound communication.
• Contributed to workflow process improvements that reduced processing delays.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

• Performed venipuncture, labelled 100+ samples/day, and maintained specimen logs with zero errors.
• Handled patient records, appointment bookings, and daily admin documentation for pathology services.
• Ensured compliance with infection control and laboratory safety protocols.

• Restraint, Forensic Patient Minding at RAH and CALHN.
• DURESS Guard duties at 2G mental health ward at RAH.
• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
• Participated in staff meetings, special events and professional development activities.
• Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.

• Managed shift rosters for 40+ staff across multiple healthcare and event venues.
• Operated control room systems including CCTV and duress alarms, responding to incidents in real time.
• Filed incident reports and maintained staff activity logs, improving operational transparency.

• Delivered front-line customer support via phone, email, and face-to-face interactions.
• Handled invoicing, stock control, staff training, and promotional coordination for retail operations.
• Recorded and resolved customer complaints, enhancing overall satisfaction

• Managed daily operations including client communications, invoice processing, and order handling.
• Gained foundational skills in administration, multitasking, and small business operations.