MALEESHA PERERA
Melbourne,VIC
Summary
Passionate and reliable sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service through genuine human-to-human interaction. In-depth understanding of handling sales and taking inventory of stock - coupled with a passion for style and fashion.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Direct Chemist Outlet
12.2021 - 03.2023
- Actively listened to customers, handled concerns quickly and courteously, and escalated major issues to supervisor.
- Efficiently operated cash register and managed refunds
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Ensured manufacturers delivered medications and products in correct quantities and in timely manner, and tracked this information
VCE Tutoring
Private Tutoring
12.2023 - Current
- Improved students' performance by providing comprehensive tutoring in various VCE subjects.
- Motivated students towards building healthy habits with focus on holistic success, and learning to build self-confidence for optimal performance.
- Created strong connections with students, allowing for safe space to communicate openly, particularly about any struggles.
Student Mentor
Melbourne High School
01.2022 - 01.2023
- Established strong relationships with students, building trust and open communication for ongoing support - needed when newly entering high school.
- Assisted mentees in setting realistic short-term goals that align with long-term ambitions increasing accountability in goal achievement.
- Organised a successful and memorable class camp alongside other activities, where everyone was able to bond and form a tight-knit group.
Rural Student Support Volunteer
.
03.2022 - 09.2022
- Used Zoom meetings to interact with and build meaningful connections with students in rural areas.
- Provided and directed these students towards resources that were of value to them.
- Acted as a mentor/tutor by offering assistance with certain struggles whilst also as a friend to speak to during the weekly sessions.
Education
M.D. -
11.2028
- Undergraduate Entry
- Completion and High Performance in UCAT and Medical Interview (MMI)
High School Diploma -
11.2023
- Australian Tertiary Admission Rank (ATAR) - 98.90
- Recipient of Academic Awards
Skills
- Effective Communication
- Engaging Customer Service
- Teamwork and Collaboration
- Inter-personal Skills
- Retail Sales
- Store maintenance
- Product Knowledge
- Current Fashion Knowledge
Accomplishments
- Cohort Leader of School House
- Member of school Rowing Team, 2020 to 2022
- Recipient of school credit awards for extensive extracurricular involvement
- Recipient of sporting awards for house involvement and leadership roles
- Recipient of Academic Excellence Award by the Sri Lankan Consulate in Melbourne
- Supervised and taught a team of 4 work experience students in my role as a retail associate
- Coordinated class events in my role as a student mentor
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
VCE Tutoring - Private Tutoring
12.2023 - Current
Rural Student Support Volunteer - .
03.2022 - 09.2022
Student Mentor - Melbourne High School
01.2022 - 01.2023
Customer Service Representative - Direct Chemist Outlet
12.2021 - 03.2023
Monash University - M.D.,
Melbourne High School - High School Diploma,
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