Malek El-ladkani
Punchbowl,NSW
Summary
Friendly Crew member with experience in order taking, payment processing and food safety. Contributes to team success by working hard, taking on extra work and meeting customer needs. Great at managing time and helping fellow workers.
Overview
2
2
years of professional experience
Work History
Cafe Worker
Caffe Cherry Beans
2023.10 - 2024.05
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
Crew Member
McDonald's Restaurant
2022.01 - 2023.07
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, and equipment, clean and sanitary.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
Sir Joseph Banks High School
Revesby, NSW2025
Skills
- Teamwork and Collaboration
- Customer Service
- Cleanliness and hygiene
- Order Management
- Food safety knowledge
- Punctual and Reliable
Timeline
Cafe Worker
Caffe Cherry Beans
2023.10 - 2024.05
Crew Member
McDonald's Restaurant
2022.01 - 2023.07
Sir Joseph Banks High School
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