Malena Broso
Loganlea
Overview
4
4
years of professional experience
Work History
SSW
Anglicare
10.2024 - Current
- Daily commutes to clients homes
- Cleaning and tidying of clients homes
- Assisting with shopping for clients
- Cooking meals and meal prep
- Provide support and companionship through active listening and conversations
- Buddy shifts- training new employees to the company
- Follow OWHS and Aged care guidelines
- Completing hazard and incident reports.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Sales Assistant: Seasonal Casual
Johny Big
11.2024 - 01.2025
- Assisted customers with product selection and inquiries.
- Collaborated with team members to execute promotional displays, increasing customer engagement.
- Processed transactions efficiently using point-of-sale systems.
- Helped customers locate products and checked store system for merchandise at other sites.
Retail Assistant
TGC Tobacco Gift and Convenience
06.2023 - 07.2024
- Assisted customers with product selection, ensuring positive shopping experiences.
- Maintained store cleanliness and organization
- Restocked merchandise and arranged displays to optimize product visibility.
- Collaborated with team members to achieve sales goals and promote new products.
- Addressed customer inquiries and resolved issues to foster loyalty and retention.
- Trained new employees on store policies, procedures, and customer service standards.
- Monitored inventory levels, reporting discrepancies to minimize stock loss.
- Used POS system to process sales, returns, enter new stock into POS system .
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Interacted with customers proactively, identifying needs and offering suitable product.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Assisted in visual merchandising, creating attractive displays that stimulated purchase desire.
- Gathered customer feedback to inform future business decisions and improve service delivery.
SSW Service Support Worker
Electus People
11.2021 - 05.2023
- Worked across various location throughout Brisbane
- Daily commute to clients homes
- Domestic support
- Assisting with shopping
- Meal prep and cooking
- Provide support and companionship through active listening and conversations
- Completing appropriate work and client forms, hazard reports, incident reports, making sure client books have appropriate paperwork
Skills
- Friendly, positive attitude
- Ability to work in team environment or alone
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Organizational skills
- Calm under pressure
- Active listening
- Problem resolution
Timeline
Sales Assistant: Seasonal Casual
Johny Big
11.2024 - 01.2025
SSW
Anglicare
10.2024 - Current
Retail Assistant
TGC Tobacco Gift and Convenience
06.2023 - 07.2024
SSW Service Support Worker
Electus People
11.2021 - 05.2023